What to do if your Samsung Galaxy Watch buttons appear unresponsive, lag, or freeze
If your Galaxy Watch buttons seem to be unresponsive, lagging, or freezing, or experiencing errors during use, try the instructions below to resolve the issue.
Note: Available features, menu options, interface, and settings may vary depending on your specific watch model and software version.
If a specific app is causing the watch to lag or the buttons to become unresponsive, closing the application or turning the watch off and back on can refresh the system.
Close app
Step 1. Tap the Recent app icon.
Step 2. Swipe up any running apps to close, or tap Close all.
Restart watch
Step 1. Press and hold the Home key (Power key) and the Back key simultaneously until the Power off menu appears.
Step 2. Tap the Power off icon.
If your watch is completely frozen and the buttons do not respond to a standard turn-off command, you can force the device to reboot by pressing and holding the Home button and the Back button at the same time for at least 7 seconds until the screen goes dark and the watch restarts.
If restarting the device does not fix the button malfunction, perform a factory reset.
Note: All stored data will be permanently deleted once the device is reset. If you wish to keep your information, please back up your data before resetting.
Step 1. Open Settings.
* Alternatively, you can open the Settings app from the App screen.
Step 2. Tap General.
Step 3. Tap Reset.
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