Galaxy Buds4

Samsung

We are over the moon to see you are loving your new Buds4, Md Sajon! Thanks to the sleek brushed metal blade design, these will not only look perfect, they will feel perfect for years to come! Along with the 11mm Dynamic Driver with 1-way speaker and 3 microphones, you'll get the outstanding sound that you deserve! Enjoy! ^LB at Samsung Support

Samsung

We're saddened to hear that you have been struggling to wear your Galaxy Buds4 comfortably, Rodie, as they appear to slip out easily when you're moving around. The Galaxy Buds4 are designed with an ergonomic shape to provide a secure and comfortable fit, allowing you to enjoy your favourite music wherever you go. You can find some useful guidance on how to achieve the best fit and get the most from them in this support article from our colleagues overseas: https://www.samsung.com/us/support/answer/ANS10007667/ We hope the information provided in the guide helps you enjoy the best possible experience with your new earbuds. ^CL at Samsung Support

Samsung

We're disheartened to hear that your Galaxy Buds4 have not been as comfortable or secure in your ears as you expected, Dee. The Galaxy Buds4 have been designed with a computationally optimised shape to enhance comfort and wearability, helping them remain secure whether you're at home or on the move. You can find some useful guidance on how to wear them correctly for the best fit and listening experience here: https://www.samsung.com/uk/audio-sound/galaxy-buds/galaxy-buds4-white-sm-r540nzwaeub/ You may also find the following guide helpful for ensuring a strong and stable connection between your phone and earbuds, allowing you to enjoy your music with the best possible sound quality and minimal interruptions: https://www.samsung.com/us/support/troubleshoot/TSG10001339/ We hope these guides prove useful and help you enjoy the best possible experience with your Galaxy Buds4. ^CL at Samsung Support

Samsung

While it's great to see that you are enjoying the updated case design, incredible sound and Active Noise Cancellation, it's a shame that you aren't fully pleased with your upgrade to the Buds4. Though the Galaxy Buds Live were a fantastic model, we've worked hard to ensure that the design of our current offering is comfortable and secure for the large majority of our users, and that they provide a stylish look. It's disheartening to see that this hasn't been the case for you. We would recommend checking the fit of your Buds, and making sure that you are wearing them correctly. This handy guide from our colleagues abroad will help you do this: https://www.samsung.com/us/support/answer/ANS10007667/ As for the Pinch action, we're disappointed to see that you aren't finding this to be user-friendly. It was our intention to provide our users with a simple and easy way to control their Buds while wearing them, so we're sorry to read that you have not found this to be reflective of your experience. If there's anything we can help with, please don't hesitate to reach out. You can find the contact details and operating hours of our Support Teams here: https://www.samsung.com/uk/support/contact/ With further use, we're sure that these epic Buds will earn five full stars, Judi. ^SK at Samsung Support

Samsung

We're thrilled to see that you chose the Galaxy Buds4 as your first foray into Buds, and that they are impressing you so much! With an 11 mm dynamic wide-range speaker, you are treated to beautifully rich sound, with deep bass and clear highs. You can enjoy your favourite tunes exactly as they were intended to sound, and it's almost hard to believe that everyone around you can't hear them too! At just 4.6g per Bud, the super lightweight design makes long usage sessions a breeze, especially with the comfortable form of the Bud that stays secure even through exercise. The brushed metal design gives you the premium feel you deserve. Thank you for sharing your thoughts, we're sure that these Buds will be wowing you for years to come! ^SK at Samsung Support

Samsung

Thank you for taking time to review your new Buds4, Heather! From the moment you lay eyes on these, you'll fall in love! Thanks to the sleek brushed metal blade design and transparent case, the Buds will pop out bringing the well deserved attention to them! Along with the simple connection, all you need to do is open the case, and you are good to go! However, we are disheartened to see you are not getting the perfect fit from them. Based on global ear data and the ergonomic design, we have worked hard to make these more suitable for our customers than ever before. We have also improved the pinch control area, making it easier than ever to smoothly control your Buds. With the dynamic 11mm wide range speaker, you can get richer sounds from solid, controlled bass to clear, detailed highs, and Active Noise Cancellation will enable you to dive deeper into your music and switch off from the outside world! We'll take your feedback on board to help improve our products in the future, and if you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsungi klienditeeninduse meeskond

Täname tagasiside eest ja meil on kahju kuulda, et te ei ole Galaxy Buds4-ga täielikult rahul. Galaxy Buds4 on loodud tagama optimaalse mugavuse. Sobivaima kandmisviisi leidmine võib võtta veidi aega. Soovitame võtta aega, et leida just teile sobiv kandmisviis.

Samsung

Thank you for taking time to review your new Buds4, Katie. With the new dynamic 11mm wide range speaker, you'll get rich sound delivered from solid, controlled bass to clear detailed highs! Along with the sleek brushed metal blade design, these will look perfect for many years to come! However, we are disheartened to see that you are getting the perfect fit with them. We worked hard with global based ear data to create the perfect Buds that will fit your ears for hours. All ears are different, and as much as we try hard to fit all ears, this can be difficult to achieve. The Buds4 Pro come with the silicone tips if you prefer them. Your feedback is greatly appreciated, and we'll take this on board to help improve our products in the future. ^LB at Samsung Support

Samsung

It's fantastic to hear that you love Samsung products, but we're sorry to learn that your Galaxy Buds4 aren't fitting and that the Pinch Control isn't working well. We'd love to help with this and to ensure that you're having the best experience possible with your earbuds. Your earbuds are designed for a comfortable and secure fit with excellent sound, and to achieve this, you will need to ensure the blade is angled slightly so that the microphone on the bottom is pointing towards your mouth. You can adjust the earbuds by rotating them forward and backwards until the fit feels right. The following link from our US colleagues provides further guidance: https://www.samsung.com/us/support/answer/ANS10007667/ The next link has further information on fit: https://www.samsung.com/uk/support/mobile-devices/wearing-the-galaxy-buds/ The stem has a special engraved area for the Pinch Control. Use a single pinch to play, pause or answer calls, double pinch for the next track, and triple pinch for the previous track. You can also pinch and hold to switch noise controls or to decline calls. The following video from our YouTube channel contains an excellent guide on how to effortlessly control your Buds4: https://www.youtube.com/watch?v=4xhi6g1lAnM We hope this information is helpful, and if you need further assistance, please don't hesitate to reach out to our Support Teams who are always happy to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support

Samsung

We love reading that we’ve given you that five-star feeling. Keep enjoying! ^EW at Samsung Support

Samsung

It is great to see you are loving your spectacular Buds4, Liam! Thanks to the sleek brushed metal blade and ergonomic design and based on global ear data, you'll get the best comfort for hours to enjoy your favourite songs! Not to forget, the stunning transparent case will showcase your Buds off to everyone without the need to remove them! The impressive dynamic 11mm wide range speaker with Ultra high quality audio, you'll get a rich audio experience, and the bass will be taken through the roof! Along with the improved Active Noise Cancellation, you can dive deeper into your music whilst switching off from the outside world! With the simple connection by simply opening the case, you are good to go in a flash! Along with the huge 515mAh case battery and 45 mAh Bud battery, you'll get hours to fall in love with your music all over again! ^LB at Samsung Support

Samsung

Thanks for sharing the stellar experience you have had with the Buds4. The ANC is a truly remarkable feature, and we’re glad you’re loving it! ^KA at Samsung Support

Samsung

Fantastic to see that you're enjoying so many features of the incredible Galaxy Buds4. At just 4.6g per Bud, the super lightweight design makes long usage sessions a breeze, while the compact design of the case makes this model convenient to carry. With an 11 mm dynamic wide-range speaker, you are treated to beautifully rich sound, with deep bass and clear highs. You can enjoy your favourite tunes exactly as they were intended to sound! Not to mention, the intuitive set-up process means that you can get straight into the epic sound these Buds provide. While it's great that you are loving the sound quality, it's a shame that you have found the Buds to be loose and uncomfortable. We worked hard to ensure that this design would be comfortable and secure for the large majority of our customers. We would recommend checking the fit of your Buds, and making sure that you are wearing them correctly. This handy guide from our colleagues abroad will help you do this: https://www.samsung.com/us/support/answer/ANS10007667/ As for connectivity, these Buds benefit from a powerful Bluetooth 6.1 connection. However, we cannot guarantee that they will remain connected to your device in all scenarios, especially when putting increased distance and walls between them. We will continue to work hard to push the boundaries of tech, and are grateful for your feedback. With further usage, we're sure that your magnificent Buds will earn that final star. ^SK at Samsung Support

Samsung

Thank you for taking the time to share such a stellar review of your Galaxy Buds4, Hoppo! As you mentioned, these premium earbuds and their translucent charging case are designed to feel solid, durable and high‑quality, making them ideal for everyday use. It’s also great to hear that the battery life and fast top‑ups from the case are working well for you, helping to keep your earbuds ready throughout the day. We’re pleased to see that the AI features and voice control integration are adding real value to your experience. It’s also great to know that pairing with your Samsung phone was quick and seamless, and that connecting to a non‑Samsung laptop was just as straightforward and intuitive. We’re delighted that the Galaxy Buds4 are delivering such a strong all‑round experience, and we hope you continue enjoying them for a long time to come! ^CL at Samsung Support

Samsung

It is amazing to see you are loving your spectacular Buds4, Marta! Your loyalty does not go unnoticed, and has put a big smile on our faces, thank you! Thanks to the dynamic 11mm wide range speaker with Ultra high quality audio, your audio experience will be sent through the roof! Along with Galaxy AI, the possibilities are endless with AI assistance with Bixby, the possibilities are endless! The sleek brushed metal blade and ergonomic design will give you the best comfort, and based on global ear data, we work hard to make them as comfortable as possible! Your feedback is greatly appreciated, and we'll take this on board to help improve our products in the future! All this will be complimented by the transparent case, which will showcase your Buds to the max! ^LB at Samsung Support

Samsung

Thank you for your awesome five-star review of your Buds4, Ewelina! From the sleek brushed metal blade and ergonomic design, giving you the best comfort, to the dynamic wide range speaker, your audio experience will be taken through the roof! Along with Super Clear Call, you can get the best calling journey, and your contacts will thank you for years to come! The sleek design will enable you to use Active Noise Cancellation to the max, and can dive deeper into your music! Your feedback is greatly appreciated, and we'll take this on board to help improve our products in the future. ^LB at Samsung Support

Samsung

Thank you for taking the time to share your experience with the Galaxy Buds4! We’re pleased to hear the fit has been a positive surprise for you. The Galaxy Buds4 use a computational, open‑fit design based on global ear data, helping them sit comfortably and securely without in‑ear tips. It’s great to know pairing was quick and seamless for you, and that battery life has impressed you as well. Both the earbuds and the charging case are designed to comfortably support extended daily use. We’re glad you enjoyed the overall sound quality too, as these earbuds boast dynamic wide‑range speakers tuned to deliver clear, balanced audio across music and podcasts. If you’re looking for a bit more depth, adjusting the 9‑band Equaliser in the Galaxy Wearable app may help tailor bass and loudness more closely to your personal preference. Thank you also for sharing your experience with the touch controls. The upgraded pinch controls are designed to manage playback and volume directly from the earbuds. We understand it can take a little time to get used to their positioning, particularly when adjusting the fit. Customising the controls within the app may also help reduce accidental inputs, ensuring you get the best possible experience. We appreciate your feedback regarding the packaging, in‑box contents and setup booklet. A helpful guide on how to set up your earbuds and connect them easily to your mobile device can be found in this official video: https://www.youtube.com/watch?v=T5n8o6A0Lp0 Overall, we’re delighted to hear you’d recommend the Galaxy Buds4 and rate them highly. We hope that with a little more personal tuning, they continue to deliver a comfortable and enjoyable listening experience for you. ^CL at Samsung Support

Samsung

Thank you for your awesome five-star review of your new Buds4! With the sleek brushed metal blade and ergonomic design and based on global ear data, you'll get the perfect fit and comfort to last for hours which will help you enjoy every favourite song of yours! They will also look stunning in your ears! The dynamic wide range speaker with Ultra high quality audio, your audio experience will be taken through the roof, and with Active Noise Cancellation, you can dive deeper into your music whilst switching off from the outside world! Not to forget, with Galaxy AI, the possibilities are endless, and with Live Translate and Interpreter, you can lower those language barriers straight from your Buds! ^LB at Samsung Support

Samsung

We are over the moon to see how much you are enjoying your Buds4, Klaudia! Thanks to the sleek brushed metal blade and ergonomic design, these will feel and look perfect in your ears for hours! We have continued the sleek design with the improved transparent case, enabling you to see your Buds better than ever before! With the dynamic wide ranger 11mm speaker with Ultra high quality audio capabilities, your sound experience will be sent through the roof, and with Super Clear Call, your calls will be clearer than ever before, enabling you to have the perfect call with your contacts! Finally, with the huge 515 mAh case battery and 45 mAh Bud battery, you'll get hours to enjoy your favourite song! The improved pinch control section, you can determine where you need to press to have a smooth control over your music. Along with the improved Active Noise Cancellation feature, you can dive deeper into your music thanks to Voice Detect and Siren Detection, the possibilities are endless! Also, we can assure you that the case is made with high standard materials to last for years! Your feedback is greatly appreciated, and we'll take it on board to help improve our products in the future! ^LB at Samsung Support

Samsung

Thank you for taking the time to share your detailed experience with the Galaxy Buds4 and for the thoughtful comparison with your previous Galaxy Buds3 Pro, Mon. We’re pleased to hear that the lightweight and comfortable design of these new earbuds, along with the premium packaging, have made a positive impression. The Galaxy Buds4 are shaped using a computational design based on global ear data, helping them sit securely while remaining lightweight and comfortable for extended wear. The charging case with its translucent cover is also designed to make everyday use simpler, including quickly checking that both earbuds are stored correctly. It’s great to know that the Galaxy Buds4 have performed reliably across your daily routine and during travel in London. They deliver consistent sound quality for music, podcasts and calls, supported by a wide‑range dynamic speaker that provides balanced, clear audio with controlled bass and detailed highs. Furthermore, we’re especially glad that features like Voice Detect have been useful for you, as it’s designed to automatically lower audio when you start speaking, making short conversations more convenient without needing to pause playback. Ambient Sound is also built in to help you stay aware of your surroundings when required. Regarding Active Noise Cancelling, the Galaxy Buds4 use an open‑fit design that prioritises comfort and awareness while softening background noise, which can be particularly useful during commuting or in shared environments. With regard to battery life and wireless charging, we’re pleased to hear that they’ve fitted well into your daily routine, offering convenient top‑ups and reliable use throughout the day. It’s also good to know that the touch and pinch controls have been helpful, with customisation options available through the Galaxy Wearable app, allowing you to set them up to suit your needs and preferences. We’re glad that the Galaxy Buds4 have felt like a polished and feature‑rich option for everyday use, making them well suited both for users upgrading from previous models and for new users. ^CL at Samsung Support

Samsung

Thank you for taking the time to share your lovely feedback on our Galaxy Buds4, Sandie! We’re really pleased to hear that you’re enjoying the sleek design, compact case, and excellent sound quality — it’s great to know they’ve been a reliable companion for both work and travel. It’s fantastic to read that you’re enjoying the Live Translate feature — it’s definitely a standout, especially when travelling — and we’re delighted to know it made your trips easier and more convenient! We sincerely appreciate your feedback regarding the fit and stability. Our earbuds are designed to suit a wide range of ear shapes, and we include multiple ear tip sizes to help achieve a more secure and comfortable fit. It may be worth trying different tip sizes to see if this improves the in‑ear stability and comfort for you. Regarding the Active Noise Cancellation feature, it’s designed to reduce background noise for a more immersive listening experience, while still allowing a level of environmental awareness for safety and comfort. We’re glad to hear it still helped you stay productive in busy environments. We’re also sorry to read about your experience with the touch controls. These are intended to be responsive, but we understand the sensitivity can sometimes take a little time to get used to. You may find this link helpful for tips on getting the most out of your Galaxy Buds: https://www.samsung.com/uk/support/mobile-devices/wearing-the-galaxy-buds/ Your feedback is truly valuable and will be shared with the relevant team as we continue working to enhance our products and improve the experience for our valued customers. Battery life and performance can vary depending on usage, especially when features like Active Noise Cancellation are enabled. The charging case is designed to provide additional power on the go, helping you through longer days. If you require any further support in the future, we recommend getting in touch with us directly via the link below, where you’ll find our contact details and operating hours: http://www.samsung.com/uk/support/contact/ Thank you again for choosing us, and we hope to have the pleasure of serving you again soon! ^HB at Samsung Support

Samsung

Congratulations on your Galaxy Buds4! It's fantastic to hear that you're enjoying how comfortable they are and how well they fit. The Active Noise Cancellation is superb and ensures a perfect listening experience, no matter the environment you're in, and Voice Detect is super intuitive! The new Pinch control on the metal blades allows you to swipe for volume or pinch to skip tracks, and whilst your wife finds this easier, we know it may take some time to get used to. We're sure you'll get there with practice, and there is also Voice control that you can use if you prefer. You can also control them directly from your connected phone, so there are plenty of options available for you to find the best for you. Thank you for sharing your five-star recommendation, and keep enjoying! ^EW at Samsung Support

Samsung

Thanks for the great rating and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^JH at Samsung Support

Samsung

Congratulations on your stunning new Galaxy Buds4! The case is clean, durable, and practical, bringing with it a horizontal and magnetic docking system, which makes it easy to seat the earbuds correctly. The clear lid allows you to visually verify that both earbuds are securely stowed and charging without opening the case, and the wireless charging capability makes charging on the go a total dream. The earbuds themselves are super sleek and stylish! When it comes to audio, they are a book lover's dream. Voices are crisp and clear, ensuring you'll never miss a beat. Engineered for comfort, breathability, security, and an excellent audio experience, they are absolutely perfect to keep you entertained during household chores. As for music, the Buds4 deliver a rich bass and crisp, detailed highs. 360 Audio creates a surround-sound experience, mimicking the setup of a live concert hall. Magical is the perfect word! The mics ensure crystal clear conversations for both participants during phone calls, and the ability to control your earbuds without having your phone to hand really is a game-changer when it comes to convenience and practicality. Thank you so much for sharing your excellent review, and keep enjoying! ^EW at Samsung Support

Samsung

We're very grateful for the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to see how much you’re loving your Buds4! ^CB at Samsung Support

Samsung

We're delighted to see how much you are enjoying your Buds4! Comfort is key when it comes to Buds, so we made sure that the design of this model was perfectly comfortable for long usage sessions, with the incredibly lightweight 4.6g Buds allowing you to enjoy crystal clear sound all day long. The dynamic wide-range speaker brings you rich audio that transports you right to the recording studio, with music and podcasts sounding exactly as they did when recorded. It really has to be heard to be believed! Your Samsung devices love working together, so they make pairing as simple as possible. These Buds slot in perfectly to your Samsung Ecosystem, and the Wearable app allows you to control every aspect wonderfully. Active Noise Cancellation smoothly cuts out any unwanted background noise, allowing you to remain immersed in your perfect soundscape. Not to mention, with up to 30 hours of battery life when combined with the case, there's nothing stopping you from listening to your favourite audio all day long! While we would love to bring all the epic features that these Buds boast to all users, it is only possible for their full potential to be unlocked when they are connected to a Galaxy phone. We will certainly take your feedback onboard, and we're sure that you will be enjoying these incredible Buds for years to come! ^SK at Samsung Support

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^JH at Samsung Support

Samsung

We’re thrilled to read your thoughts and feedback, Ash. Thanks for sharing with us and giving us top marks! ^JH at Samsung Support