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170 Вт Jet Bot AI+ зі Станцією автоматичного очищення, білий

Білий
VR50T95735W/EV

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Характеристики

JetBot AI+ uses AI Object Recognition to sense a sofa, cable, table, dog bowl, socks and TV on the floor in front of it to clean closely and effectively around them.

Технологія Jet AI Object Recognition

JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air.

Удосконалена 5-шарова система фільтрації

JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.

Станція очищення

SmartThings

SmartThings

10 років гарантії на інверторний двигун

10 років гарантії на інверторний двигун

Функції

Насолоджуйтеся більш інтелектуальним способом прибирання


Зручне дистанційне керування за допомогою смартфону

Удосконалена функція Wi-Fi Control

Керуйте й відстежуйте стан свого Jet Bot у будь-який час і з будь-якого місця за допомогою функції Wi-Fi Control. Використовуючи програму SmartThings *, ви можете дистанційно запланувати прибирання окремих кімнат або задати заборонені зони. Крім того, за допомогою функції Jet Live ви можете в реальному часі бачити, де він прибирає, і стежити за своїми домашніми тваринами або бачити, що відбувається у вашому будинку.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Визначайте зони обмеженого доступу, яких потрібно уникати

Заборонена зона

Пропускайте місця розташування коштовних меблів, певні кімнати чи інші визначені вами зони. За допомогою програми SmartThings * ви можете визначити «заборонені зони» або віртуальні стіни, обравши відповідні ділянки на мапі вашого дому. Так робот-пилосос не зможе потрапити в ці зони навіть без облаштування фізичних бар’єрів.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Дистанційно стежте за своїм будинком

Функція Jet Live

Стежте за своїми домашніми тваринами і будинком із будь-якого місця. Фронтальна камера Jet Bot може в реальному часі транслювати відео за допомогою програми SmartThings *. А в режимі патрулювання ви можете стежити за станом свого будинку. Він підтримує E2EE **.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung. ** End to End Encryption, наскрізне шифрування.

Відстеження перебігу прибирання в реальному часі

Звіт Live Cleaning Report

Перевіряйте роботу й стан Jet Bot у реальному часі за допомогою програми SmartThings *. За допомогою звіту Live Cleaning Report ви можете швидко переглянути його переміщення на мапі вашого будинку з будь-якого місця. Ви можете побачити, де робот вже прибрав, призупинити його або повністю скасувати прибирання. Крім цього, передбачена можливість перегляду історії прибирання.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Особливості

Прибирає безпечно й ефективно.

Технологія Jet AI Object Recognition

Прибирає безпечно й ефективно.

JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.

Станція очищення

Насолоджуйтеся зручним і гігієнічним способом очищення вашого пилозбірника через 1–3 місяці.

JetBot AI+ moves over a pile of dust making a clean line through the middle, showing how powerfully it sucks up the dirt.

Потужне прибирання

Гарантована чистота завдяки стабільно високій потужності всмоктування, яку забезпечує мотор із цифровим інвертором і мультициклонний фільтр Jet Cyclone.

Забезпечує інтелектуальне прибирання завдяки розпізнаванню об’єктів

Технологія Jet AI Object Recognition

Прибирає безпечно й ефективно. Технологія Jet AI Object Recognition розпізнає та класифікує різні типи об’єктів і меблів *, позначаючи їх розташування на мапі. Після цього Jet Bot прибирає впритул до звичайних предметів і підтримує безпечну відстань до крихких об’єктів або уникає джерел небезпеки **.

* Приклади предметів: кондиціонер (підлоговий), холодильник, телевізор, пральна машина/сушарка, очищувач повітря, парова шафа AirDresser, диван, ліжко, книжкова шафа, стіл, особливі винятки (холодильник, посудомийна машина), електричний провід, рушник/шкарпетка, чашка, скляна чашка, пляшки, горщик, ваза. ** Ефективність розпізнавання об’єктів може залежати від форми об’єкта або особливостей середовища.

Не застряє на маленьких перешкодах

3D-сенсор

Забезпечте прибирання будинку, не перевіряючи кожну кімнату на наявність перешкод. 3D-сенсор робота Jet Bot з високою точністю сканує широку зону *, використовуючи 3D-камеру глибини. Він визначає структуру приміщення та наявність будь-яких перешкод, зокрема вузькі або малі предмети, як-от проводи, навіть якщо вони лише 1 см заввишки **.

* До 1 м, поле зору по горизонталі: 60°, поле зору по вертикалі: 40°. ** Усього 1 см завширшки, 1 см заввишки й 1 см завглибшки.

Точно прокладає маршрут й ефективно прибирає

Сенсор LiDAR

Прибирайте свою домівку ретельніше й у більш гігієнічний спосіб, адже він точно визначає своє положення та оптимізує маршрут. Сенсор LiDAR точно відстежує положення Jet Bot, скануючи приміщення * для визначення відстані. Завдяки цьому він рухається ефективніше й охоплює більшу частину вашої домівки **.

JetBot AI+’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot AI+’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.
JetBot AI+’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot AI+’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.

* Сканує на 360° у радіусі 6 метрів із частотою 10 обертів на секунду. ** Дані ґрунтуються на результатах внутрішніх досліджень у зоні з меблями, розставленими подібно до справжнього дому, порівнюючи зі звичайним Samsung VR7000M.

Просто більш гігієнічне видалення пилу

Станція очищення

Насолоджуйтеся зручним і гігієнічним способом очищення вашого пилозбірника через 1–3 місяці *. Після прибирання робот-пилосос автоматично повертається до станції очищення, яка видаляє пил ** за допомогою технології Air Pulse. Водночас багатошарова система фільтрації вловлює 99,999 % дрібного пилу ***

JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically. JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.
JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically. JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.

* Значення може відрізнятися та залежить від кількості пилу в реальному будинку. ** Фактичні результати можуть залежати від індивідуальних особливостей користування. Одного циклу може бути недостатньо для видалення пилу й волосся, що застрягло всередині решітки. *** Дані ґрунтуються на результатах внутрішніх досліджень відповідно до стандарту IEC62885-2 Cl. 5.11. Результати можуть відрізнятися та залежать від особливостей реального будинку.

Додаткова фільтрація для цілковитого очищення повітря

Удосконалена 5-шарова система фільтрації

Цілковите очищення повітря завдяки удосконаленій 5-шаровій системі фільтрації. Спершу повітря проходить через сітчасту решітку, яка затримує великі часточки пилу. Після цього циклонний фільтр Jet Cyclone, губчастий фільтр і мікрофільтр вловлюють пил, а далі настає черга фільтра дрібного пилу. Він вловлює 99,99 % * мікрочасток пилу, зокрема частки розміром 0,5–4,2 мкм.

JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air. JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air.
JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air. JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air.

* Дані ґрунтуються на результатах внутрішніх досліджень відповідно до стандарту IEC62885-2 Cl. 5.11. Результати можуть відрізнятися та залежать від особливостей реального будинку.

Пилозбірник, який легко очищувати й можна мити

Пилозбірник, який можна помити

Підтримуйте гігієнічну чистоту пилозбірника й з легкістю видаляйте сміття з контейнера вашого робота-пилососа. Пилозбірник ємністю 0,2 л, зокрема мультициклонну систему, можна повністю помити, щоб він залишався гігієнічно чистим.

Потужне прибирання без зайвих зусиль

Потужне прибирання

Прибирайте свій будинок значно ефективніше завдяки стабільно високій потужності всмоктування, яку забезпечує мотор із цифровим інвертором і мультициклонний фільтр Jet Cyclone. Крім цього, високоефективна щітка очищує будь-який тип підлогового покриття, включно з килимом і деревом, і менше заплутується.

Прибирає зі стабільно високою потужністю всмоктування

Циклонний фільтр Jet Cyclone

Насолоджуйтеся чистішим повітрям і стабільною потужністю всмоктування завдяки високоефективній структурі Jet Cyclone з багатьма циклонами. Циклонний фільтр Jet Cyclone вловлює великий пил за допомогою фільтра із сітчастою решіткою, розташованого в першій камері. У другій камері розташовані 8 циклонів, які вловлюють дрібний пил, запобігаючи зниженню потужності всмоктування.

Регулювання потужності

Функція Intelligent Power Control

Ретельно очищує підлогу й килимове покриття. Функція Intelligent Power Control * моделі Jet Bot визначає тип поверхні та кількість пилу. Після цього вона автоматично регулює потужність всмоктування для забезпечення ретельного прибирання.

* Інтелектуальне керування живленням доступне лише в режимі Smart.

Ефективне прибирання підлоги будь-якого типу

Високоефективна щітка

Очищує килими й тверде підлогове покриття ефективніше та менше заплутується. Високоефективна щітка робота-пилососа складається з виготовлених із м’якого тканого текстилю тонких ворсинок, що містять срібло для захисту від статичної електрики. Високоефективні екстрактори підбирають волосся, запобігаючи їх намотуванню на щітку.

Можливість вибору кімнат, у яких потрібно прибирати

Select & Go

Максимізуйте ефективність й економте час, обираючи конкретні зони прибирання за допомогою функції Select & Go. Jet Bot розпізнає кімнати й може прибирати в них вибірково, переїжджаючи з кімнати в кімнату для швидкого та ефективного прибирання вашої домівки.

Що в коробці


Технічні характеристики

  • Максимальна споживана потужність

    170 Вт

  • Місткість контейнера для пилу

    0.2 л

  • Розміри без упаковки (ШxВxГ), мм

    305x136.5x320 мм

  • Чистий розмір (ШхВхГ)

    305x544x450 мм

  • Вага без упаковки, кг

    4.4 кг

  • Вага нетто

    9.5 кг

  • Основний колір

    Білий

  • Колір

    Білий

  • Інверторний мотор

    Так

  • Тип ЦП

    4х ядерний R18

  • Процесор ШІ

    Intel® Movidius ™ Myriad ™ X

  • 3D-сенсор

    Так

  • LiDAR сенсор

    Так

  • Датчики падіння та зіткнення

    Так

  • Максимальна споживана потужність

    170 Вт

  • Максимальний час роботи

    90 хв

  • Потужність всмоктування

    30 Вт

  • Рівень шуму (дБА)

    74 дБА

  • Тип дисплею

    СВІТЛОДІОДНИЙ

  • Тип

    Літій-іонний

  • Напруга

    21.6 В

  • Час зарядки

    210 хв

  • Зарядна станція

    Станція очищення

  • Передмоторний фільтр

    Так

  • Фільтр тонкої очистки від пилу

    Так

  • Основна щітка

    Високоефективна щітка

  • Тип

    Мультициклон

  • Місткість контейнера для пилу

    0.2 л

  • Магнітна стрічка

    1 шт.

  • Додатковий фільтр

    Передмоторний фільтр 1EA

  • Потужність

    1300 Вт

  • Мішок для пилу

    2 шт.

  • Напруга, Гц

    220-240 В ~, 50-60 Гц

  • Ємність мішка для пилу

    2.5 л

  • Розміри (ШxВxГ)

    272x544x416 мм

  • Вага, кг

    5.1 кг

  • Фільтрація

    99.999 %

  • Підтримка додатку SmartThings

    Так

  • Bixby, Alexa, Google Assistant Support

    Так

  • Розпізнавання об'єктів

    Так

  • Домашній моніторинг

    Так

  • Режим патрулювання

    Так

  • Звіт про прибирання в реальному часі

    Так

  • Технологія Select & Go

    Так

  • Заборонена зона

    Так

  • Голосовий гід

    Так

  • Прибирання за розкладом

    Так

  • Wi-fi контроль

    Так

  • Інтелектуальний контроль живлення

    Так

  • Контейнер для пилу, який можна мити

    Так

  • Автоматичне паркування

    Так

  • Дистанційне керування

    Немає

  • Розміри без упаковки (ШxВxГ), мм

    305x136.5x320 мм

  • Чистий розмір (ШхВхГ)

    305x544x450 мм

  • Розміри в упаковці (ШxВxГ)

    429x401x575 мм

  • Вага пристрою (кг)

    4.4 кг

  • Вага нетто

    9.5 кг

  • Вага в упаковці

    12.2 кг

Відгуки

170 Вт Jet Bot AI+ зі Станцією автоматичного очищення, білий

4.2

Рекомендують 86% покупців.

Написати відгук
5.0 64%
4.0 20%
3.0 5%
2.0 4%
1.0 9%
Якість товару 4.5
Ціна/Якість 3.8
Дизайн 5.0
Продуктивність 4.0

Відгуки із зображеннями та відео

Фільтри

Сортування за релевантністю демонструє найкорисніші відгуки першими. Ми враховуємо позначки «Корисно», новизну відгуку, наявність фото та інші ознаки, на які читачі звертають увагу у відгуках.

Сортувати

Фільтри

819 Відгуки

Сержант1976
3 (9,999)

2024-05-12

Кривий ріг

3 (9,999)
Купив два роки тому,на ковдрах вбирає середне, іноді вимикається лідар ,потрібно перезавантаживати декілька ко разів,кахель і лінолеум вбираеикласно,незручно те що записуеться тільки одна карта ,другий поверх потрібно по новому записувати
Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot AI+ VR50T95735W/UK(VR50T95735W_UK)

Якість товару

4 (9,999)

Ціна/Якість

3 (9,999)

Дизайн

5 (9,999)

Продуктивність

4 (9,999)
Відповідь від Samsung:
2024-05-14

Служба підтримки клієнтів

Дякуємо за відгук! Ми зафіксували інформацію й передали дані до відділу розробки на розгляд. Усі зауваження та побажання клієнтів підсумовуються і по можливості враховуються при розробці нового програмного забезпечення і нових пристроїв. Для вирішення складності з датчиком Lidar, будь ласка, переконайтесь, що він не забруднений. Перевірте роботу після видалення пилососа із застосунку SmartThings і повторного додавання. Якщо складність лишається чи знадобиться додаткова консультація / допомога, будь ласка, зверніться до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти Вам. Сподіваємось, надалі у Вас виникатимуть лише позитивні емоції від користування пилососом й іншою технікою Samsung!

Didovyk
3 (9,999)

2023-02-26

Крюковщина

3 (9,999)
Честно, я не доволен покупкой. До этого у меня был робот пылесос от другой, крайне известной компании, я поспешил продать его и купить этот, который в два раза дороже. Я надеялся действительно на его искусственный интеллект и в итоге был крайне разочарован. Он по всем параметрам тупее, ездит медленно, карту рисует долго, постоянно все путает, ничего корректно не распознает, ковры не видит вообще, мелкие коврики объезжает как препятствия. Когда нету света он не работает, уходит в эко режим, но зачем он нужен, если он НЕ работает при этом (имею ввиду через приложение или автоматом) только в ручную можно запустить, но это не удобно. Постоянно нужно что-то настраивать в приложении, иначе он по умолчанию будет убирать пока не сядет батарея (как это глупо и не логично) У меня удалось нарисовать карту дома с 5ой попытки. Несколько раз удалял и добавлял в приложения, так не работала камера. Сейчас с ней уже все ок, но карту пришлось перерисовывать еще раз. При этом, если в след раз он выйдет на уборку и у вас появится новая комната (например, при первой уборке была закрыта ванная или туалет) он уже туда не заедет. То есть карту каждый раз не дополняет. Я переставил базу на 50 сантиметров в сторону, воткнул в другую розетку, мне пришлось полностью опять перерисовывать карту. У меня робот месяц, но столько неудобств просто кошмар. Сам по себе робот очень стильный, удобно что сам очищается, но на этом все, все остальное это неприпустимо плохо.
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Корисно?

Якість товару

4 (9,999)

Ціна/Якість

3 (9,999)
Відповідь від Samsung:
2023-03-08

Служба підтримки клієнтів

Дякуємо за Ваш відгук! Нам дуже шкода, що у Вас виникли незручності у використанні техніки. При короткотривалому відключенні (декілька хвилин) пилосос продовжує прибирання приміщення. В додатку з’явиться інформація і стосовно того, де він прибирав за цей час. При довготривалому відключенні або при завершенні пилососом запланованої роботи пилосос може зупинитись і голосовий помічник повідомить, що пилосос став у економний режим через складнощі із мережею або через те, що не може знайти базу (коли немає електроенергії на базі, пилосос її не бачить). Після відновлення світла достатньо заново увімкнути пилосос, щоб він почав працювати. Перевстановлювати додаток не потрібно. Для роботи в приміщенні з темною підлогою чи в дзеркальних приміщеннях використовуються дистанційні випромінювачі інфрачервоного типу. Відбиваюча (поглинаюча) здатність ІЧ-променів різна. Чорні поверхні відбивають ІЧ-промені гірше, тому робота пилососа може бути порушена (тобто пилосос може не визначити перешкоду). Якщо пилосос не працює коректно, особливо це стало помітним після відключення світла, то: 1. Перезавантажте пилосос з кнопки. 2. Спробуйте з іншого телефона. 3. Спробуйте альтернативну точку доступу мережі. 4. Перевстановіть додаток SmartThings. За детальною консультацією рекомендуємо звернутись на технічну підтримку за 0 800 502 000 або в чат: https://www.samsung.com/ua/support/contact/#onlinesupport.

Dima
4 (9,999)

2022-07-02

Київ

4 (9,999)
Користуюсь вже 3 місяці і можу сказати що це чудовий апарат. Відмінний дизайн, потужний, швидкий, дійсно обїжджає всі перешкоди. Але в моєму випадку у нього є проблеми з моїм килимом, він іноді вважає його за перешкодою та оминає його. Я розумію що у роботів пилососів я деякі труднощі з чорними місцями на підлозі. Але я гадав що дана модель не буде схильна до такого, завдяки її технології інтелектуального прибирання. Це мене дійсно засмутило. За підсумком можу сказати що це дійсно классна модель якщо у вас немає килимів з чорними візерунками.
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Я порекомендував/-ла цей продукт
Корисно?

Якість товару

5 (9,999)

Ціна/Якість

4 (9,999)
Відповідь від Samsung:
2022-08-03

Служба підтримки клієнтів

Дякуємо Вам за оцінку! Нам прикро, що у даної моделі виникають труднощі з прибиранням, де є чорні місця на підлозі. Датчик не розпізнає чорний колір або чорні візерунки, бо не розуміє, чи є далі підлога. За детальнішою інформацією Ви можете звернутися до нас в чат технічної підтримки за посиланням https://livechat.support.samsung.com/customer_new/UA або за номером 0 800 502 000. Ми з радістю все Вам пояснимо та підкажемо, як уникнути подібних труднощів під час прибирання. Бажаємо гарного дня!

maximus
5 (9,999)

2022-06-13

Львів

5 (9,999)
Довго підбирав робота пилососа, щоб ретельно прибирав по маршруту і враховував наявність тварин в квартирі. Тут багатошарова система фільтрації, він потужний, легкий в обслуговуванні і як бонус можна дивитись під час прибирання чим зайняті мої коти - це взагалі бомба!!!! Керуєш віддалено та ще й в реальному часі бачиш процес прибирання. Однозначно лайк Самсунгу за такі новинки. Техніка на високому рівні як завжди!!
Я порекомендував/-ла цей продукт
Корисно?

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)
Paul
1 (9,999)

2026-04-18

Newark New Jersey

1 (9,999)
I would like for you to spell and grammar check this paragraph. Sure—go ahead and paste the paragraph, and I’ll check the spelling and grammar for you. 1 day i decide to run the vacuum on my carpet and it just start going in circles and and Saying that the lidar sensor is not working. Bare in mind this vacuum has been gentle used. No pets, no kids no hair etc. the very first dust bag isn't even half way full just to show that I barely use the thing. I've reached out to samsung and paid to have the lidar issue resolved because they said it had just came out of warranty just for them to send the vacuum back saying they don't have the part. So now I'm stuck with a an expensive piece of junk for a vacuum. Totally disappointed with samsung. My entire house have their products but after this I'm transitioning to a different brand. Here’s a clean, corrected version of your paragraph with improved grammar and flow while keeping your original tone: One day, I decided to run the vacuum on my carpet, and it just started going in circles and saying that the LiDAR sensor was not working. Bear in mind, this vacuum has been gently used—no pets, no kids, no hair, etc. The very first dust bag isn’t even halfway full, which shows that I barely use the thing. I reached out to Samsung and paid to have the LiDAR issue resolved because they said it had just come out of warranty, only for them to send the vacuum back saying they don’t have the part. So now I’m stuck with an expensive piece of junk for a vacuum. I’m totally disappointed with Samsung. My entire house has their products, but after this, I’m transitioning to a different brand. If you want, I can also make it sound more formal (for a complaint or review) or more blunt/impactful. Ads do not influence the answers you get from ChatGPT. Your chats stay private. Learn about ads and personalization Yes, make it more formal. Here’s a more formal, polished version suitable for a complaint or review: One day, I attempted to run the vacuum on my carpet, but it began moving in circles and displayed an error indicating that the LiDAR sensor was not functioning. It is important to note that this vacuum has been used very lightly, with no exposure to pets, children, or excessive debris such as hair. In fact, the original dust bag is not even halfway full, which reflects minimal usage. I contacted Samsung and paid for service to resolve the LiDAR issue, as I was informed that the unit had just fallen outside of its warranty period. However, the vacuum was returned to me unrepaired, with the explanation that the necessary replacement part was unavailable. As a result, I am left with an expensive appliance that is unusable. This experience has been extremely disappointing. While my household has relied heavily on Samsung products, this situation has led me to reconsider and transition to a different brand moving forward.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2026-04-27

Samsung

Hi Paul, relying on tech throughout your home comes with certain expectations, so it’s understandable to feel disappointed when something doesn’t hold up as expected. Keeping the vacuum lightly used, as shown by the original dust bag, reflects the care you’ve put into using it the right way and maintaining it over time. We’d like to review this further, verify your details, and advise on the next steps. Please reference 1152421698 when reaching out through the options below to help streamline assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care

Caroline50
5 (9,999)

2026-02-05

5 (9,999)
[This review was collected as part of a promotion.] Set up straightforward Easy to use and great results very quite
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
GregCPS
1 (9,999)

2025-11-25

1 (9,999)
The robot only lasted about 1.5 years before the battery died. Replacement batteries are not available. I purchased 3 of these and all three eventually became e-waste. Do not purchase any Samsung products I sure won't.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-11-26

SEA Care

Hi GregCPS, Thank you for bringing this to our attention. Let us help. To check the availability and compatibility of the vacuum's battery, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151423144) when you message us so our team can retrieve your information. Thank you. -Kimberly

JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

BaldyG
5 (9,999)

2025-10-13

5 (9,999)
This vacuum was an unscheduled purchase we saw it on offer while waiting to collect a new TV. We didn't buy at the time but after reviewing came back to the SonicDirect store and collected it. The machine is a doddle to set up and can be set to clean on a scheduled basis, we don't schedule just run it round when we decide. It warns to tell you its setting off and again when it's completed. As its only small I clean the collection chamber out every time its done a clean and its amazing how much stuff it picks up. Highly recommend it.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-10-22

Samsung

We're absolutely delighted to hear that you decided to treat yourself to the fantastic Samsung Jet Bot, and that you love it! It's such an excellent little machine, and it will save you hours and hours in your daily household chores. It's brilliant to know that you found the set up to be easy, and that you're enjoying things such as the voice guidance - this is such a handy feature to have. The powerful motor adjusts suction power based on the floor type, which saves you energy, and the high-efficiency brush effectively cleans both carpets and hard floors. Many thanks for sharing your five star review! ^EW at Samsung Support

Meld
5 (9,999)

2025-10-01

Lindsay California

5 (9,999)
[This review was collected as part of a promotion.] I love my Samsung jet bot it’s very easy to use and I can have it go while I’m working right the app I would recommend this to everyone
Я порекомендував/-ла цей продукт
ryan1
5 (9,999)

2025-07-17

5 (9,999)
Good for the price and deals with pet hair surprisingly well. Doesn't force you to use an app.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-07-18

CX

We're delighted to see how much you are enjoying your Jet Bot Robot Vacuum Cleaner, Ryan! With a whopping 60W suction power, this vacuum allows you to keep your home perfect clean with ease, even if your furry friends have left their mark. While you can keep up to date with it through the SmartThings app, it's also happy to just get on with it. You'll be loving this vacuum for years to come! ^SK at Samsung Support

JNCE
5 (9,999)

2025-06-15

5 (9,999)
Clean my tiles floor throughly, It set to turn on thru my smart things app before I leave work then come home in a clean and shinny floor everyday.
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
READYSTEADYGO
2 (9,999)

2025-06-13

2 (9,999)
Can't connect vacuum to smart things, very frustrating. Might end up just sending it back if I can't figure it out
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-06-13

CX

We want to make sure that you're able to enjoy all the amazing features of your Jet Bot Vacuum Cleaner, so if you do require some assistance connecting it to the Smart Things app then our Customer Support team would be happy to help. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

Slam
5 (9,999)

2025-05-29

5 (9,999)
[This review was collected as part of a promotion.] This robot is easy to use. The robot running around my house very accurate and won’t hit any object. Self cleaning function is very satisfying.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
TOYTIGER
5 (9,999)

2025-05-15

Houston Texas 77022

5 (9,999)
[This review was collected as part of a promotion.] I have bought a second one and probably would've not bought this one had the BATTERY NOT GONE OUT.
Я порекомендував/-ла цей продукт
DdddDD444
1 (9,999)

2025-04-05

Suffolk

1 (9,999)
It started well and was very effective at cleaning floors. However, after almost a year, that changed and it keeps stopping saying there's something stuck in the roller brush. I've washed the brush several times, damp-wiped everywhere with microfibre cloths, many many times but still it continues to stop. In most cases, it can't do more than 10 mins before stopping with the same "brush" problem. If it weren't for that, I'd give it 5 out of 5. Unfortunately it's now unusable as you're constantly resetting it.
Спочатку опубліковано на Samsung UK
Ian721
5 (9,999)

2025-03-22

5 (9,999)
This is my Second Samsung robot vacuum, my previous was an ultra reliable Power bot. Having researched on line when looking to purchase this replacement I decided to stick with a known quality manufacturer - I have not been disappointed.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-04-02

CX

We're delighted to see how much you are loving the quality of your Jet Bot Robot Vacuum Cleaner, Ian! We use only the top quality materials and workmanship when creating our appliances, and it shows in the premium experience our users receive. It's lovely that you enjoyed your previous Jet Bot so much that you bought another, and we're sure that you will enjoy a lengthy and reliable service from your new model! ^SK at Samsung Support

Juma
2 (9,999)

2025-03-10

Houston, Texas

2 (9,999)
[This review was collected as part of a promotion.] In all honesty the previous model I owned (Powerbot) Was 1000 times better. This one gets stuck everywhere it does not clean very well .
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-13

SEA Care

Juma, we all know the vacuum plays a major role in providing convenience in every household. Let's get the help you need. Please see the link to your user manual for what you must do if the Jet Bot Al gets stuck and does not clean well. Turn to page 44, "The Jet Bot has stopped during cleaning and page 45, "Jet Bot does not clean some places." Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf I have also shared this link for more details. Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148587754) to help our team pull up your information. Have a great day. ^Camille

Rico
5 (9,999)

2025-03-10

FL

5 (9,999)
[This review was collected as part of a promotion.] Great little machine. We named it Sammy. Still running 2 years later....
Спочатку опубліковано на Samsung US
Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

Leousarmy
5 (9,999)

2025-03-10

5 (9,999)
[This review was collected as part of a promotion.] It's a good robot comparing to the other robots in the market it get the job well done
Vicky
4 (9,999)

2025-03-10

Wylie, Texas

4 (9,999)
[This review was collected as part of a promotion.] I bought this 2 years ago and still working great. Beautiful machine. Does the job well.
Спочатку опубліковано на Samsung US
Jaygee
5 (9,999)

2025-03-05

Anderson, South Carolina

5 (9,999)
[This review was collected as part of a promotion.] I’ve had my jet bot+ for over a year. One of the best vacuums I’ve ever owned. I highly recommend
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Dimitar
5 (9,999)

2025-03-05

Mechanicsburg

5 (9,999)
[This review was collected as part of a promotion.] Very nice home cleaning helper!battery is ok to clean my house,very nice and powerful
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Olli
1 (9,999)

2025-03-04

1 (9,999)
Poor build quality, the battery barely lasted 12 months now it can only do a 12 minute clean before it runs out of batteries. The screws have snapped across the chassis and the clean station no longer charges as a result
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-03-05

CX

Thank you for taking the time to review the Jet Bot+ Robot Vacuum Cleaner, Olli. We pride ourselves on creating appliances that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to help with the issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

Mir Lev
4 (9,999)

2025-03-04

Los Angelos CA

4 (9,999)
[This review was collected as part of a promotion.] I bought this product 1 gear ago and I am so happy becaus its steel working😁
Спочатку опубліковано на Samsung US
Tmoney
3 (9,999)

2025-03-02

Panama City, Fl

3 (9,999)
[This review was collected as part of a promotion.] I've had this product for over a year now, and it does a decent job on hardwood. I have 2 dogs that shed alot and sometimes it thinks the fur ball is an object to avoid.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-04

SEA Care

Hi there, We understand the importance of the sensors need to work properly. Please see page 43 of the manual for some troubleshooting steps to help improve the performance of the sensors. Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148527426) to help our team gather your information. Have a great day. ^Charles

Prepared
5 (9,999)

2025-03-02

5 (9,999)
[This review was collected as part of a promotion.] I'm very happy to use this. Safe moving and enough battery time to use.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Lorie
1 (9,999)

2025-02-21

Minnesota

1 (9,999)
[This review was collected as part of a promotion.] Errors out every 10 mins, "There's something caught in the power brush. Turn-off the robot vacuum and remove the object" Every time I turn it off and look at the power brush and it is clear of debris. Very disappointed in this vacuum.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-03

SEA Care

Hi Lorie, We understand that your experience with the jet bot has been less than ideal. We would love to speak with you and provide the best assistance with your unit. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148519260) to help our team pull up your information when you message us. Thank you. -Kimberly

SheB43
5 (9,999)

2025-02-11

Auburn, AL

5 (9,999)
[This review was collected as part of a promotion.] I’ve only had our Jet Bot+ (we named him Jetson) for a week or so, but he has been amazing! Cleans well, easy to use. Love it!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Samsung Fan
1 (9,999)

2025-02-01

VA

1 (9,999)
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-02-03

SEA Care

Hi there, We know the importance of having a reliable appliance. All we want is to assist you. We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?" Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148318568) to help our team pull up your information when you message us. Thank you. -Kimberly

Piotr Szmydt
5 (9,999)

2025-01-11

Woking, Surrey

5 (9,999)
Really easy to use , app is simple and straightforward, comes with fantastic 5 year samsung warranty
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-01-28

CX

Thank you very much for letting us know how pleased you are with your new Jet Bot, Piotr! Thanks to the user-friendly app you can set up your new vacuum, allocate zones and schedules within your home ensuring your floor remains vacuumed at all times! With our incredible five-year extended warranty, you also enjoy peace of mind for the future! ^CR at Samsung Support

Missy63
5 (9,999)

2025-01-09

Inverness,Scotland

5 (9,999)
My wife persisted me to purchase this product I resisted for quite a while ,voicing my doubts about the level of suction and power this device could muster ,as usual my wife was proved 100% vindicated as this little machine is invaluable and we love it ,the suction and performance is stunning,thankyou SAMSUNG!!!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
mrrame
1 (9,999)

2025-01-09

VA

1 (9,999)
Bought it 2023 March, and after 18 months of usage, one of the wheel started making loud grinding noise and wheel wont move. Nothing struck in the wheel well, but makes really loud grinding noise. Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-01-09

Samsung Care

Greetings, We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you. We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information. ^Rainly

Michal D
3 (9,999)

2025-01-05

London

3 (9,999)
The vacuum cleaner is good looking but averagely performing. It needs to be supported by a handheld vacuum cleaner from time to time in corners and on carpets. I received it as a replacement for a broken model without the big docking station. Pros: - Very good on hard floors - Long battery live and reasonably quick charging - Variety of settings - Easy wi-fi setup - Not too noisy - Gets over most obstacles such as rolling carpet corners and doorsteps - Docking station empties the robot after every use. Cons: - Average on carpets - No manual steering over the app and no spot cleaning - Expensive dust bags for the docking station - Does not clean around the docking station - Needs a lot of space around the docking station otherwise it cannot park - Docking station cannot be placed close to a wall because the air outlet is at the back - Emptying of the robot is very loud - Misses corners from time to time.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2025-01-23

CX

Thank you for your extensive feedback regarding your Jet Bot+ Robot Vacuum Cleaner, Michal, as we're sure many customers will find it useful. It is great to see that you are loving quite a few aspects of it, such as how well it performs, and how the battery will keep it running whenever you need it. It's simple to set up and get going, and the plethora of available options give it plenty of versatility to perform deep cleans. Thanks to how it can move over simple obstacles, and how it automatically empties its own bin means that you won't have to attend to it as often. We do regret seeing that you're not getting the performance levels that you were expecting on all surfaces, and that you are unable to control it in ways that you'd like to. We're happy to take on board your feedback regarding how the JetBot+ works with it's docking station, so that we can keep on improving everything that we release. ^DB at Samsung Support

Toti
3 (9,999)

2024-12-23

Oregon

3 (9,999)
[This review was collected as part of a promotion.] I have some issues with one of the sensors. Error msg.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-12-24

Samsung Care

Hi Toti, It must be frustrating to deal with the error message from your Jetbot Vacuum. We are here to assist. I have shared a Samsung link below to help with your experience. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/#powerbot-displays-a-code Should you need more assistance with your vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147996941 to help our team pull up your information. Leo

MacL
5 (9,999)

2024-12-23

5 (9,999)
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
noluck
2 (9,999)

2024-12-03

2 (9,999)
After a year time of cleaning is only 19 minutes. At least one time per month I check and clean moving parts
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-12-03

Samsung Care

Hello, We know the disappointment about the vacuum's cleaning time. Let us help. As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery. You may also visit samsungparts.com. Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147816070) to help our team pull up your information when you message us. Thank you. -Angelica

Daniel Friday
2 (9,999)

2024-12-01

2 (9,999)
Don't bother it won't last a year....just look online in the forums.... Mine worked fine for the first 6 months then constantly into error.... Cleaned and changed filters etc but still every minute it would say there is something stuck in the brush.....nothing in there at all....just scrap now....
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Спочатку опубліковано на Samsung UK
Mrclean
3 (9,999)

2024-11-23

3 (9,999)
[This review was collected as part of a promotion.] Had a month. Works most of the time but randomly can't find rooms and gets stuck in places it had no issue with on previous runs.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-11-25

Samsung Care

Greetings, We understand how important it is to have a reliable appliance at home. Let us help. Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words. Jetbot Mop is not cleaning properly. https://www.samsung.com/us/support/troubleshooting/TSG01207761/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147733607) to help our team pull up your information when you message us. Thank you. -Ricardo

Babar
5 (9,999)

2024-11-23

Washington DC

5 (9,999)
[This review was collected as part of a promotion.] Without a doubt the best purchase of the year. Life just got a little easier!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Whoisit
4 (9,999)

2024-11-21

4 (9,999)
only just opened it but seems fine hope it does all it says
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-11-22

CX

We are pleased to see you are enjoying your new Samsung Jet Bot Robot Vacuum Cleaner! With the exceptional LiDAR sensor, this clever machine calculates its location accurately and optimises its path. Not only that, with the upgraded Wi-Fi control, you can control your vacuum cleaner anytime, anywhere thanks to Wi-Fi control! We would love for those four-stars to go to an incredible five-stars, which we know will happen! If you have any questions on how to make the most out of this stunning device, our helpful Support Team are on hand to help. You can find their contact details and opening hours here: https://spr.ly/6422sAity ^LB at Samsung Support

CChung
5 (9,999)

2024-11-11

Duluth GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this few months ago and clean the floor very well.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kevin
1 (9,999)

2024-11-09

Georgia

1 (9,999)
I bought a month and surprised at all of lies in some the reviews.. this does NOTHING be sweep trash dirt across the for.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-11-11

Samsung Care

Hi Kevin, We understand how you feel regarding this vacuum. We are here to assist you in any way possible. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147663449), to help our team pull up your information. Have a great day! ^Rodel

Daniel H
5 (9,999)

2024-10-19

Houston TX

5 (9,999)
[This review was collected as part of a promotion.] Best vacuum robot I've ever had. Easy to operate and works very efficiently. My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
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Спочатку опубліковано на Samsung US
SamsungFan48
4 (9,999)

2024-10-19

Michigan

4 (9,999)
[This review was collected as part of a promotion.] Being a Samsung fan I bought this hoping it was a quality product like their TV's and phones. After using a few months I'm very happy with the product. The only complaint I have is it lost the Smart Things Wi-Fi connection and I had reset the connection as if it was a new product. That's the only reason I gave it 4 stars and not 5.
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Спочатку опубліковано на Samsung US
Juniorcito
4 (9,999)

2024-10-18

Bogotá

4 (9,999)
Muy buen producto Pero necesito comprar el recipiente para el polvo y el cepillo de limpieza que se me perdió Gracias
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Woodartist
5 (9,999)

2024-10-12

Peoria, AZ

5 (9,999)
[This review was collected as part of a promotion.] Amazing how well the vac accurately maps the entire house (single story), always knows where it is and cleans in an organized pattern. We have a "dumb" robo vac in another house. It does a good job but randomly wanders around. The Jet Bot literally sees the room, then proceeds to go back and forth vacuuming as you would. It sees all furniture (and other objects on the floor) and maps to go around them. Rarely bumps into things. When creating the map, first pick everything off the floor, shoes, pets, etc. Otherwise, it will think these are permanent things and map around them. After the map is created if it sees a new random object on the floor (like a pet) it will go around the object. Once the map is built the first time you use the vac, it stores the map. Then you use the map displayed on your phone using Smart Things app to select which rooms to clean. Your phone is the control ... no remote and only an on off button on the vac. It is very accurate as it moves around the house, even finding its way under each dining room chair and back out with ease. We have it set to clean the room then go back and clean around the edges of the room. It also talks to you, telling what it is about to do. It never gets lost and always finds its way directly back to its home. Our floors are all hard surfaces. It does a great job cleaning. We have some throw rugs which we must pick up or it just pushes them and can get stuck (the side spinning brush gets under the throw rug). As for noise, it sounds typical for a robo vac. When it returns home and empties into the home station, that vacuum is loud and sounds powerful. The app on the phone is pretty good. You can start it when you are not home and track its progress on your phone. If it does run into a problem (gets stuck on a throw rug) it will ask for help, but if no one responds it will shut down until it is rescued. Our house is 2,000 sq ft and it has just enough power to clean the entire house on a single charge. But if it does sense it is running low on battery it goes home, then finishes where it left off after charging.
Спочатку опубліковано на Samsung US
MWay
2 (9,999)

2024-09-30

Scotland

2 (9,999)
My robot has gone wrong again. It has to be in for repair about 4 months ago and it’s gone wrong once again. It took a long while to get support sorted out for the item. Disappointing
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-10-11

CX

We are sorry to hear that your Samsung Jet Bot™ Robot Vacuum Cleaner has stopped working again. We want you to be enjoying this masterclass machine, which is why we recommend speaking to our helpful and speedy Technical Support Team who will get your vacuum cleaner working again for you. Here are their contact details and opening hours: https://spr.ly/6423U2IvV ^LB at Samsung Support

Critic
1 (9,999)

2024-09-26

Albuquerque, NM

1 (9,999)
This is a terrible vacuum. When the engineers designed this with the cliff sensors, I guess they assumed everybody in America lives in at least a two-story house. You would think they would include a way to turn off the cliff sensors if you live in a one story house. I have some Persian style rugs with designs on them with a lot of black and the vacuum thinks that the black spots are cliffs and it won't vacuum it and it just gets stuck there and doesn't move. It's in the middle of another rug just a blue rug and it thinks some areas of that rug are objects it has to avoid because it doesn't vacuum the whole thing. Even though it's set to the low furniture setting it won't clean under my bed. Sometimes it can find its way back to the docking station and sometimes I have to physically put it in there because it can't climb up in there. Who designed this? Were they drunk? An absolute waste of money. A completely useless poorly engineered device. Why can't you turn off the cliff sensors? My old Samsung allowed me to put electrical tape over the cliff sensors. Can't do that with this one. Stupid useless vacuum.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-27

SEA Care

Hi there, Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently. Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it. Manual https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Also, here is a link if the jet bot do not automatically return to its docking station. Docking station positioning for Samsung Jet Bot. https://www.samsung.com/us/support/answer/ANS10002351/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147562181 to help our team pull up your information. Have a great day. ^Aloe

Rick
5 (9,999)

2024-09-06

5 (9,999)
[This review was collected as part of a promotion.] Great product for the value for the money great buy
Leo Pallos
1 (9,999)

2024-09-05

Chicago, IL

1 (9,999)
Bought this robot and barely used it for 1 year and now it does not charge anymore. trying to get support from Samsung to send it to be fixed and not having success.. I do not recommend!!!
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-06

SEA Care

We care about your vacuum's betterment, Leo Pallos. We are here to help you. Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet): https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us. Have a great day. -John

Andrew
4 (9,999)

2024-09-05

ranchocucamonga CA

4 (9,999)
[This review was collected as part of a promotion.] Very good looking, but a broom design that I don't feel does a good job of cleaning the floor. The design of automatically collecting dust is good
[D] Alternative Text [D] Alternative Text
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kwka
1 (9,999)

2024-09-05

Fairfax, Virginia

1 (9,999)
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been taken away without any compensation or my consent.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-05

SEA Care

Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to confirm the severity of why this function was disabled. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147504442, to help our team pull up your information when you message us. Have a great day. -John

Gevaux
2 (9,999)

2024-09-03

2 (9,999)
[This review was collected as part of a promotion.] Ordered this robot vacuum at the start of the year, it has some great features and navigation, but the cleaning is terrible, it actually makes areas dirtier even after I've cleaned and serviced the device!
Спочатку опубліковано на Samsung Australia
Arazz1
4 (9,999)

2024-09-01

4 (9,999)
I like the Lidar sensor at the top, it seemed relatively easy to set up and it even plays some nice tunes :-)
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-09-04

CX

Thank you very much, Arazz! W are pleased that you are getting along nicely with your new Jet Bot thanks to its super easy set up and controls, along with all its incredible features! Enjoy! ^CR at Samsung Support

Davidibegbulem
3 (9,999)

2024-08-22

Houston TX

3 (9,999)
Robot Gets stuck on 40% then Sometimes it will go down to 39% Is there Anything to fix this?
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-08-22

SEA Care

Hi Davidibegbulem, We know how crucial a working appliance is at home. Let us assist you with your vacuum. To help you with your vacuum that is not charging, please visit the link below and follow the steps. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/#:~:text=Turn%20on%20the%20Jet%20Bot,vacuum%20until%20it%20turns%20on Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147468863) to help our team pull up your information when you message us. Thank you. -Kimberly

No longer a sweeper
5 (9,999)

2024-08-21

5 (9,999)
[This review was collected as part of a promotion.] I'm absolutely thrilled with my Samsung Jet Bot+! It's a game-changer for keeping my floors spotless with minimal effort. The LiDAR navigation is impressively accurate, ensuring it doesn't miss a spot. Plus, the self-emptying feature is so convenient; I don't have to worry about the mess. It's a smart investment for anyone looking to simplify their cleaning routine. Truly, it's the helping hand I never knew I needed!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung Australia
Geoff R
2 (9,999)

2024-08-20

2 (9,999)
[This review was collected as part of a promotion.] The app isn’t great. Samsung don’t sell replacement side brushes on their website and it recently stopped working after 4 months.
Спочатку опубліковано на Samsung Australia
Walle
5 (9,999)

2024-08-19

5 (9,999)
Will always buy robotic vacuums from now, this one is really decent and clever too. Cleaned really well, my house is always clean now even with 2 cats
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-08-21

CX

Thank you for your wonderful five-star review! It is a joy to see how impressed you are with the smart and powerful performance of your new Jet Bot! This incredible vacuum will serve your home well for years to come! ^CR at Samsung Support

Siddharth
1 (9,999)

2024-08-09

1 (9,999)
This is the worst robot vacuum I have bought so far. It worked good till an year and right after 1 year it failed to charge anymore. When I contacted Samsung support they said they will charge the amount same as I paid for the vacuum. Very disappointed by the product and the support.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-08-12

SEA Care

Hello Siddharth, We understand your frustration about your Jet Bot. To help you is all we wanted. Below is a link with steps to help determine why your Jet bot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147431317) to help our team pull up your information when you message us. Thank you. -Kimberly

Calum Nortrhwood
5 (9,999)

2024-08-05

Ennis

5 (9,999)
This little guy is a massive help with the daily cleaning. Sturdy product and really effective!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-08-06

CX

Thank you for letting us know how much you are enjoying the Jet Bot, Calum! With automated vacuuming, you can concentrate on yourself, and not the housework! ^CR at Samsung Support

FiliandSi
5 (9,999)

2024-08-01

West London

5 (9,999)
I am so grateful! Thank you so much! I can vaccum clean without lifting a finger now (when we have 2 young children this is very much appreciated!). Great little smart robot from Samsung at a great price. Definitely recommend!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-08-05

CX

Thank you so much for your lovely review, Fili & Si! It is an absolute pleasure to read how much of a positive impact this Jet Bot has had on your day-to-day lives! With a bustling household, including two small children, every little helps! So, thanks to automated vacuuming, as well as self-cleaning and powerful suction, it's no wonder you're loving this incredible appliance so much! ^CR at Samsung Support

london a1
4 (9,999)

2024-07-29

london

4 (9,999)
seems good so far early to tell how effective it is as only had it 1 day
Спочатку опубліковано на Samsung UK
Ni_Ferreira
5 (9,999)

2024-07-28

5 (9,999)
We got in love with it since the first minute. Great suction, easy App control. Amazing
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-30

Samsung UK Reviews Team

Thank you for your stellar review, NI! We're delighted to read you're enjoying the incredible suction power delivered by our Jet Bot vacuum for perfect cleaning results each time, and the amazing app functionality makes it a breeze to operate! It's wonderful to hear it was love at first sight! ^AP at Samsung Support

Avenger918
4 (9,999)

2024-07-28

san antonio texas

4 (9,999)
[This review was collected as part of a promotion.] it's OK, it needs better no go adherence. gets tangled up a lot
Спочатку опубліковано на Samsung US
Dianeraffy
5 (9,999)

2024-07-28

Orange County New York

5 (9,999)
[This review was collected as part of a promotion.] I just got this and I like it, cleans the floor good and goes from wood to carpet. Saves me time.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
AHB54
5 (9,999)

2024-07-27

5 (9,999)
This new gadget is a little gem, it moves around your house doing all the hoovering for you. This one is a lot quicker at charging and hoovering than my old one. Easy to set up and follow on your phone.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-30

Samsung UK Reviews Team

Your Jet Bot vacuum cleaner will take the chore out of keeping your entire household debris free. The quick way in which it charges means that it is always ready when you need it, and the solid connection to your smartphone makes it easy to program for any task. ^DB at Samsung Support

Harvey baby
5 (9,999)

2024-07-27

Mayo Ireland

5 (9,999)
No more rows over hoovering!! Win win!! Lovely clean floors
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-29

Samsung UK Reviews Team

Thank you for your review, Harvery! We are delighted to see how much you are loving the convenience and performance of your new Jet Bot. This powerful vacuum will ensure spotless floors with little to no effort from anyone in your household. Definitely win-win! ^CR at Samsung Support

wekey1
4 (9,999)

2024-07-23

Florida

4 (9,999)
[This review was collected as part of a promotion.] I had multiple instances at beginning of using the Vacuum where it would always give false notification that something was stuck in brush and it wouldn't move at all even though nothing was there to remove/clean. The battery dies after staying in same place for sometime and the vacuum needs to be put back to charging manually. Since my vacuum runs when I'm away from home, I couldn't do much and wait to return home and search for it to put back on charging. For some reason (could be software update) the problem resolved on its own and works just as expected. The only few times i really did get the stuck notification in past weeks was when something really was stuck in the brush. Other than the beginning I have had good experience. The bag that came with vacuum is still half filled so pretty good for long term use. Mapping is quite accurate and having a cleaning report to view on what has been covered really gives a good idea. One drawback is that schedule option only lets you clean the whole house and not schedule specific rooms for specific days.Like I have rooms that are more or less always clean which i would like to schedule once a week, and others which can be every other day. Could be a software update for QoL improvements in future.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
JHRS
1 (9,999)

2024-07-23

NC

1 (9,999)
Vacuum lost suction after one year leaving huge clumps of dog for all over the house .After 18 months front directioal wheel broken will only go in circles
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-31

SEA Care

Hi there, The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition. Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147374092) to help our team pull up your information when you message us. Have a great day. -Ernest-

JHRS
1 (9,999)

2024-07-23

1 (9,999)
Vacuum is less than two years old. Started Losing suction after a year of use. Now, front directional wheel broken, and it just runs in circles.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-26

SEA Care

Hi there, The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition. Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147374092) to help our team pull up your information when you message us. Have a great day. -Ernest-

Ag77
5 (9,999)

2024-07-23

Round Rock, Texas

5 (9,999)
[This review was collected as part of a promotion.] I purchased my Jet Bot over 6 months ago and love it! This is my 2nd Samsung Robot and 4th Samsung product. Samsung makes excellent quality products which I totally enjoy as well as have informed my family and friends to purchase Samsung products. The Jet Bot is very easy to use and program. I programmed my Jet Bot to clean daily at 6am, it’s very quiet and powerful. I wake up to a clean house daily and love 💕 it!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kmetcalf
5 (9,999)

2024-07-23

Tulsa Oklahoma

5 (9,999)
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy , it helps with dog hair every day
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Natalie23
5 (9,999)

2024-07-20

Dorset

5 (9,999)
So easy and completes a clean of our ground floor quickly and quietly. Easy to empty and if there are any issues it messages you! Once the cleaner got its wheel caught on a tissue under my daughters bed and let me know so I was able to sort it easily. Wish we had bought one sooner.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-21

Samsung UK Reviews Team

Thank you for sharing your excellent experience with our Jet Bot Vacuum Cleaner, Natalie! We're thrilled to read you've been wowed by the ease of use and emptying, as well as the incredible cleaning performance and quiet operation! Plus, with notifications, you'll always be informed when you're cleaning companion needs a hand, so that the cleaning routine isn't interrupted! ^AP at Samsung Support

Cheof
4 (9,999)

2024-07-11

4 (9,999)
[This review was collected as part of a promotion.] I've owned the product for several months now, and like that it can determine its location anywhere in its mapped area. I like not having to contently buy filters since you can just clean them.
Спочатку опубліковано на Samsung US
MDRR
4 (9,999)

2024-07-11

4 (9,999)
[This review was collected as part of a promotion.] works great! Tried another brand but came back and bought the Samsung. but replacement spinner brush and filters, impossible to find. Unless I'm missing something,.
Спочатку опубліковано на Samsung US
Karthic Dasari
3 (9,999)

2024-07-11

3 (9,999)
[This review was collected as part of a promotion.] Always issue with the sensor. If it works, cleans very well, but won't work consistently
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-12

Samsung Care

Hi Karthic Dasari, I understand how frustrating it can be when your vacuum doesn't consistently perform, especially when it does such a great job when it works. We are here to provide assistance. I have shared some steps/frequent maintenance below you can take to have a more consistent performance. 1. Clean the Sensors: Dust and debris can obstruct sensors. Use a soft, dry cloth or a brush to gently clean the sensors. 2. Check for Blockages: Inspect the vacuum’s hose, filters, and brush roll for blockages that might affect sensor performance. Clear any debris you find. 3. Reset the Vacuum: I have shared this model's user manual link below. Please turn to page 49 for steps to take to reset the vacuum. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf 4. Update Firmware: Visit the user manual link shared earlier and turn to pages 34 - 35 to register the vacuum so it automatically updates its software. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147324996 to help our team pull up your information. Leo

Fumar
3 (9,999)

2024-07-11

Salt Lake City, UT

3 (9,999)
[This review was collected as part of a promotion.] It does the job just not as well as you expect... one day it's the whole house. then, it's splotchy on the rest of the house. Not very impressive
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-12

Samsung Care

Hi Fumar, We know how disappointing it is to have a vacuum that doesn't work as expected. Let us extend our help. I have shared the model's user manual link below for the steps if the vacuum doesn't clean some of the places on page 45. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147324984, which will help our team pull up your information. ^Rainly

Katheryn
5 (9,999)

2024-07-04

Scarborough

5 (9,999)
Absolutely this vacuum, I’m disabled so this helps me clean my floors every day. Great for people with pets, collects pet fur easily. Is brilliant at changing to different floor surfaces too. Easy to empty and clean.
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-08

Samsung UK Reviews Team

Thank you for your five-star review, Katheryn! We're delighted to hear that our Jet Bot Vacuum has made such as positive impact on your daily cleaning routine, and that it's cleaning your furry friend's hair with ease on all floor surfaces! Plus, the upkeep is a breeze with the ease of emptying and cleaning! ^AP at Samsung Support

Gurmz
5 (9,999)

2024-07-03

London

5 (9,999)
The item is super good and has a good level of suction.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-07-05

Samsung UK Reviews Team

Thank you for this stellar review about your amazing Samsung Jet Bot™ AI+ Robot Vacuum Cleaner! This masterpiece of technology comes with a consistent suction power and innovative AI technology and features, which ensure your home is always clean effortlessly for a full premium experience! ^CL at Samsung Support

Simsonian
5 (9,999)

2024-06-22

Bailiebourough

5 (9,999)
I've been using my Samsung robot vacuum for a few days now, and I'm absolutely thrilled with its performance! It does an excellent job of cleaning my floors, effortlessly picking up dirt, dust, and pet hair. The navigation system is incredibly smart, allowing it to cover every inch of my home without missing a spot. I also love the convenience of controlling it via the app, which makes scheduling and monitoring so easy. The vacuum's battery life is impressive, providing plenty of power to clean my entire house on a single charge. It's also relatively quiet, which is a huge plus when I'm working from home or relaxing. One minor drawback is its height. It can't fit under some of my lower furniture, which means I have to move things around occasionally. However, this is a small inconvenience compared to the overall efficiency and effectiveness of this vacuum. Overall, the Samsung robot vacuum has been a fantastic addition to my home, making my cleaning routine much more manageable. Highly recommend it!
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-22

Samsung UK Reviews Team

Thank you for taking the time to share with us this stellar review about your new and incredible Samsung Jet Bot™ AI+ Robot Vacuum Cleaner! We are thrilled to read that, no matter the floor it is used on, this brilliant Jet Bot leaves nothing but sparkling cleanliness behind, picking up any type of dirt thanks to its Intelligent Power Control technology. Not only that, but it also cleans in full automation, by tracking your home and leaving no space untouched, with its Wi-Fi Control also letting you move it as you like from the SmartThings app. It is also great that you are impressed by its long-lasting battery, which is more than enough to clean your entire home, and that you also like its quiet operation. Still, we appreciate that you still see some room for improvement, specifically because you wished for the Jet Bot to be able to fit under lower furniture, and we will certainly make sure to pass this valuable feedback along. In the meantime, this fantastic device will make a positive difference in your home every day. ^CL at Samsung Support

Juliar14
5 (9,999)

2024-06-19

Nottingham

5 (9,999)
I have managed to set this up without too much difficulty. Only used it once but I am so pleased with this little robot cleaner I cannot believe the dust and dirt it has managed to pick up and I thought the floor wasn’t too dirty ! Can’t wait to put it into action again
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-21

Samsung UK Reviews Team

We are delighted to read that, after an easy set-up, and after using it only once, you are impressed by the superb cleaning technology of your Samsung Jet Bot™ Robot Vacuum Cleaner, Juliar! This smart product will keep your house sparkling clean with its full automation and impressive performance. Enjoy! ^CL at Samsung Support

JoLL
5 (9,999)

2024-06-17

Hemel Hempstead

5 (9,999)
vacuum my living room thoroughly in 15 min, much faster than my previous robot it takes 1 hour. Very good helper for cleaning and I love the dust bag which should last for 2-3 months.
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-18

Samsung UK Reviews Team

Thank you for the five-star review of your new Jet Bot! We are over the moon to see how pleased you are with the speedy performance of your new robot vacuum! Plus, thanks to the clean station, you can leave vacuum to do its job for months, without worrying about emptying or cleaning! Enjoy! ^CR at Samsung Support

S Nina
5 (9,999)

2024-06-12

West Midlands

5 (9,999)
Absolutely love it! I bought the Jet Bot out of curiosity, with doubts that it might work. However, I was astonished at the results. My house never been so thoroughly cleaned and dust free. The robot works almost silently and tirelessly while we are watching TV after dinner, or while I am out to leisure club, or to work. Every day hoovering is not any more dream, but reality!
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-13

Samsung UK Reviews Team

Thank you for sharing with us this stellar review about your fantastic Samsung Jet Bot™+ Robot Vacuum Cleaner with Auto Empty CleanStation, Nina! We are thrilled to read that, after a bit of initial uncertainty, you decided to get this incredibly smart product, and that you were immediately astonished with the results. As you mentioned, this brilliant piece of technology is incredibly quiet while it works diligently and tirelessly to keep every surface sparkling clean for your own benefit and completely effortlessly. You can make the most of the advanced technologies of the Samsung Jet Bot™ to have a spotless home in full automation! ^CL at Samsung Support

Mark2001
5 (9,999)

2024-06-11

5 (9,999)
It just makes life so much easier and the house has never been so clean
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-12

Samsung UK Reviews Team

Thank you, Mark! That is exactly our aim when developing this incredible, smart Jet Bot! With powerful suction and automation, you can enjoy a clean floor, with no effort, leaving you more time to enjoy you day! ^CR at Samsung Support

JD207
4 (9,999)

2024-06-11

4 (9,999)
Only used twice so far but is quiet and fast. Does a good job on tiled floor
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-12

Samsung UK Reviews Team

Thank you for your fab review! It is wonderful to see how happy you are with your new Jet Bot! Thanks to its powerful suction, user-friendly controls and quiet operation, you can sit back, relax, and let this incredible bot do its job! ^CR at Samsung Support

Gracie
4 (9,999)

2024-06-09

Alabama

4 (9,999)
[This review was collected as part of a promotion.] I got this a month ago and it has work flawlessly.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
dfg5027
5 (9,999)

2024-06-09

Tampa, FL

5 (9,999)
[This review was collected as part of a promotion.] I bought the Jet Bot AI+ about a month ago and wanted to give it some time before providing a review. Thus far I am extremely pleased with the product. Key features that I really like is that it has a normal vacuum roll brush instead of the turnstile bristles that a rumba has. It also has different power settings for hard floor and carpet which I have both of. The obstacle avoidance has been great as well even though it identifies somethings as other items. At the end of the day as long as it avoids them is what matters. I also enjoy the fact that I can use the Jet Bot Ai+ to see if my kids have made any spills or I can just ride along and remotely view what the jet bot is cleaning. Although the system does tell you when to clean out the internal filter and when to wipe it down. Since I run mine on a daily schedule, I recommend you clean out the components on a weekly basis for best results.
Спочатку опубліковано на Samsung US
Gc shop
5 (9,999)

2024-06-06

Detroit

5 (9,999)
[This review was collected as part of a promotion.] So far so good I am happy with the results and the device
Спочатку опубліковано на Samsung US
VRCanberra
5 (9,999)

2024-06-05

5 (9,999)
[This review was collected as part of a promotion.] Hate vacuuming? I did too until I bit the bullet and bought a jet bot robot vacuum. I did the maths and worked out that it will pay for itself in 3 months by not employing a cleaner. It learned the layout of my place in minutes and even worked out to avoid the stairs. It isn’t anywhere as noisy as I was expecting it to be and best of all, my dog isn’t perturbed by it. She used to attack the vacuum cleaner every time I brought it out. I’m also impressed with its performance. It handles rugs, wooden floors and tiles equally well. All I have to do is put my feet up!
Спочатку опубліковано на Samsung Australia
Andy2012
5 (9,999)

2024-06-04

Edinburgh

5 (9,999)
I purchased this JetBot+ after reading great reviews about it. It works well and the installation was straight forward. As a bonus, it comes with spare parts and 5 years warranty for a piece of mind. Totally recommended!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-05

Samsung UK Reviews Team

We are glad to read that you are happy with the smart and amazing Samsung Jet Bot™+ Robot Vacuum Cleaner! It is great that you found it to be so easy to set up, and that you are also satisfied with its extended 5-year warranty. You will never need to worry about keeping the floor clean, because this great piece of tech will do it for you in the smartest way possible and in full autonomy. Enjoy! ^CL at Samsung Support

Fez37
4 (9,999)

2024-06-03

4 (9,999)
Great product especially auto docking. Does what says on the tin.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-05

Samsung UK Reviews Team

Thanks for the fab feedback! We're thrilled you're enjoying the wonderful performance of your brand-new Jet Bot! Thanks to the Auto Empty Clean Station, you can leave the vacuum to do its job, without worrying about charging or cleaning! ^CR at Samsung Support

Lesley66
5 (9,999)

2024-06-03

5 (9,999)
Only had a couple of days but easy to get started and cleaned all downstairs really well.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-05

Samsung UK Reviews Team

We are thrilled to read that you have had the amazing Samsung Jet Bot™ Robot Vacuum Cleaner for just a few days, and you have already started making the most of its unmatched cleaning technology. This brilliant robot will keep your house sparkling clean in the easiest and smartest way possible. Enjoy! ^CL at Samsung Support

Dontwastemoney
1 (9,999)

2024-06-03

1 (9,999)
Don't waste your time and money. Doesn't pick anything up within 6m of biting it currently 3 month in of asking for help from them and still waiting and cannot buy spare parts for them such as extra brushes
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-05

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are very sorry to read that your Jet Bot is not performing as expected, and that you are awaiting a solution from our team. If you would like an update from our team, please contact our Home Appliance Specialists directly, you can find all our contact methods and their operating hours here: https://spr.ly/6428e7UFY. ^CR at Samsung Support

Str22
5 (9,999)

2024-06-02

Hatfield

5 (9,999)
Very easy to use.Less obstacles on the floor more cleaning can do.Is good on carpet as well
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-04

Samsung UK Reviews Team

Thank you for your excellent review! We're thrilled to see you're finding the Jet Bot a breeze to use and that it's effortlessly cleaning your hard floors and carpets, and elevating your cleaning routine as a result! ^AP at Samsung Support

Sam_T10098
5 (9,999)

2024-06-02

5 (9,999)
Nice and powerful, does the job well. Gets over objects easily and goes over a reasonably long rug. Recommend it!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-04

Samsung UK Reviews Team

We appreciate both your review and your recommendation, and it's great to see that your Jet Bot Robot Vacuum Cleaner is providing a deep and comprehensive clean to every surface in your house. ^DB at Samsung Support

Samsung user randomly
4 (9,999)

2024-06-01

4 (9,999)
coming from Roomba- quieter 4stars only due to cumbersome registartion process for advertised 5 yr warranty and will have to wait on the longevity of the product to judge fully as our Roomba is still going strong after 6 years
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-06-03

Samsung UK Reviews Team

Thank you for your four-star review! We are thrilled to read how impressed you are with the quiet operation of your new Jet Bot. This incredible vacuum will serve your home well for many years to come, and we know it will continue to wow you every single day! We are sorry however that you had trouble registering for the five-year warranty. If you still need assistance with this, please don't hesitate to get in touch with our experts, who will be happy to talk you through it step by step. You can find all our contact methods and their operating hours here: https://spr.ly/6421eI32L. ^CR at Samsung Support

Mrs BB
5 (9,999)

2024-05-28

Wirral Merseyside

5 (9,999)
Crumbs, my robot pal is brilliant. Lovely clean house every day without lifting a finger.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung UK
Відповідь від Samsung:
2024-05-30

Samsung UK Reviews Team

Thanks for your five-star review! Thanks to full automation, you can enjoy a clean tidy floor, every day, without any effort whatsoever! Enjoy! ^CR at Samsung Support

Bry phill
5 (9,999)

2024-05-27

Texas

5 (9,999)
[This review was collected as part of a promotion.] Bought this 2 weeks ago. It really does a great job. We had a no brand and it just didnt do a good job. My jet-bot has great suction. We no longer have to go behind and sweep what was left behind. It picks everything up.
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US

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