15W Duo Super Fast Wireless Charger Pad

Graphite Including Travel Adapter
EP-P5400TBEGGB

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Features

Charge quickly with Fast Charging

Get the charge you need quickly, thanks to up to 15W of Fast Charging support. This boost of battery is compatible with USB PD and Adaptive Fast Charging travel adapters for an easy charge -me-up.

*Charging speeds may vary by device. Actual charging speed may vary depending on usage, charging conditions and other factors. **Compatible Apple mobile devices with wireless charging feature support up to 7.5W fast charging.

One charger, two devices

Simultaneously power up your favourite pair of devices to enjoy together — whether that's your phone and Galaxy Watch, or your Galaxy Watch and earbuds.

*The right side of this charger is only compatible with Galaxy Watch (Active 1 or later models) and Galaxy Buds products. Mobile phones cannot be charged on this side.

Power your device safely

The Wireless Charger Pad has a built-in cooling system with fan and charges your phone even faster with less power consumption than competing products.

*User can turn off cooling fan by turning off "fast wireless charging" option on Galaxy mobile when charging Galaxy mobile. **Image simulated for illustrative purposes.

Protect your Galaxy device with safe charge

The 15W charger is the best choice to keep your Galaxy device safe from high, temperatures, humidity and from overheating when charging. It also automatically detects when objects interfere during the charge and is tested to ensure Galaxy device compatibility.

*Stability test performed in high temperature/high humidity environments. **Automatically detects when a metal object becomes lodged between the charging pad and compatible devices (Galaxy Mobiles, Watches, Buds). ***Based on Samsung's reliability tests done to ensure device compatibility (Galaxy Mobiles, Watches, Buds).

Designed to fit your space

Simply place the Wireless Charger where you want it. With a slim, smooth and compact design, it fits even in the smallest of spaces, so it's easy to access when your phone or earbuds need a little extra juice.

*Wireless charger requires power connection. **25W Super Fast Charger Power adapter required or USB PD Power adapter over 25W. Use of third party items may cause damage to the charger or a decrease in charging speed.

Colours inform charging status

The LED light intuitively tells you the charging status of your device with different colours: Red for charging, flashing red for charging error and green for fully charged. When it’s time for lights out, you can dim it to not disturb your beauty sleep.

*LED light dimming can only be controlled on models from Galaxy S10 series onwards. **A schedule can be set in the Settings menu to turn off Fast Wireless Charging at a specific time and dim the LED light.

Specifications

  • Dark Gray

  • Representative Models

    Galaxy S22, S22+, S22 Ultra

  • Compatible Models

    Galaxy Watch4, Watch5, Watch5 Pro, Watch6, Watch6 Classic, Watch7, Watch Ultra, Watch8, Watch8 Classic. Please remove the strap to charge your Galaxy Watch8, Classic or Ultra, unless you have swapped it for a strap that allows the watch to lie flat on its charger.

  • Features

    Super Fast Wireless Charging

  • Interface

    USB Type-C

  • Packaging Contents

    Wireless charger, 25W TA, 1M DLC, Manual

  • Cable Length

    1 m

  • Dimension (WxHxD)

    156 x 91 x 16.4 mm

  • Weight

    170 g

  • Input Voltage (Max, Fast Charge)

    9V

  • Input Current (Max, Fast Charge)

    2.77A

Reviews

15W Duo Super Fast Wireless Charger Pad

2.3

Recommended by 29% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 20%
4.0 9%
3.0 10%
2.0 4%
1.0 57%
Features 2.7
Performance 2.5
Design 2.5
Value 2.2
AI review summary
  • The Samsung Wireless Charger Duo has received mixed reviews
  • Users have reported compatibility issues with the Samsung Galaxy Watch 8, as the watch's strap design prevents it from lying flat on the charging surface
  • The charging speeds are slower than advertised, with the watch charging at around 3.6W and the phone at 6.9W, rather than the claimed 9W and 15W
  • The charger is finicky about positioning, with many users experiencing reliability issues when charging their devices, especially when using cases or accessories with magnetic or metallic components
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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78 Reviews

Jakku
5 (9,999)

2022-04-07

Scarborough

options : Including Travel Adapter | Colour : White
5 (9,999)
~ A little rabt first ~ Right, while some may complain and give one star saying "ugh it ain't super fast wireless" which Samsung has never had and the ones that do super fast wireless charging kill phones and other tech, the battery durability and reliability isn't there. Also do your research before buying a product if you took two seconds to read the info page you'd know it only supports fast wireless charging at 25w which is faster than anyone needs for over night charging infact you shouldn't be charging super fast over night only do that with a wire and brick. ~ End of Rant ~ Anyways, as far as the product goes it's solid, had it only for a couple of weeks though so could change down the way, as a charger goes it does it as described. ~ Pros ~ • Awesome design, looks nice in a modern sleek way, it also has a nice rubbery feeling and the phone doesn't slip off • My case is pretty heavy duty but charges it absolutely fine • Not to loud humming, has nice indicators so I can see when it's charged also not blindly bright compared to older models ugh ~ Cons ~ • Wish the connector was on the end and not the sides but that's due to my own setup
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I recommended this product.
Helpful?
Originally posted on 15W Duo Super Fast Wireless Charger Pad(EP-P5400TWEGGB)

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
ChargerNoWorky
1 (9,999)

2024-02-25

Hampshire

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Watch charing was intermittent. Now I'm lucky if it works at all. Have to use the charger that came with the watch as this charge pad can only charge my phone. Pointless purchase considering I had a wireless charger for my phone anyway. Do not buy this if you wanted something for the watch too, it's not worth wasting money over. When trying to get support to repair or replace, I was shouted at, put down, and couldn't understand a word from the cheaper, international, support staff. It made me question if I ever want another Samsung product in my life again. Not worth the stress of it all.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Bill Portland
1 (9,999)

2023-11-06

Dorset

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Titled "Super fast" (25w) but only has the capability to charge "Fast" (15w). In reality, it charges my Watch6 at 3.6w and my phone at 6.9w. Manual is written in korglish and doesn't say whether it will charge a phone and watch at the same time (but does say you can charge a phone and buds). Don't know why it has a fan, at those low charge rates, nothing's likely to get hot! Why is the phone charger base area recessed? Provides an air gap between phone and charger which only serves to reduce the charging speed further. I can see why they're giving them away with watches - no one would pay good money for them!
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Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
SujithaJ
1 (9,999)

2025-09-25

Bristol

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
The Galaxy watch 8 i got was the most latest watch and i got it in the first week of its launch, considering its value combining this promotion that gave this charger. However it is not compatible with watch8 as it does not lie flat on the surface due to the strap set up, and it is not practical for me to take out the strap every time i want to charge and put them back on once it's charged. A company like Samsung, which is world renowned should know this. They should know what their watch8 looks like and how the straps are set up and then provide a charger that works and supports the model. This is not the case here. I requested a compensation for the loss of my money value and time. I even offered to returned that charger as it is if no use to me. However they declined my offer. Such a scam Samsung is.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
AlBoy
5 (9,999)

2022-11-04

Hertford, Hertfordshire

5 (9,999)
A very simple and easy to use charger. I purchased the complete item including the power plug in one package. It charges far quicker than any other form of charging (I have a Z Flip 3). It’s extremely convenient to just drop your phone on to it compared to charging leads that always seem break. It even has a cooling fan built inside that cools the battery during its rapid charge. So brilliant I have two and will be buying for daughters z flip as well. The wife even uses it for her iPhone! Well worth owning.
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I recommended this product.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
jonsug
1 (9,999)

2024-02-09

Worcestershire

1 (9,999)
This charger failed in every regard. It is poorly designed with a ridge around the upper charging area, creating an airgap which would slow charging down. However, slow charging would be welcome, the charger does not work at all. Straight out of the box, connected and phone placed on charge area - nothing except an orange flashing light. I wish I had read all the terrible reviews before buying. Samsung you should really take note of these reviews, this charger is letting your company down in a big way.
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Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
amztechwizard
1 (9,999)

2025-03-14

London

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Sadly after using this for a few minutes, I decided to return it as it is very badly designed. First of all when I placed my Samsung S22 Ultra, it did not detect it and I had to move it around quite a bit to find a spot where it would charge, and even that intermittently. I had no luck with my S20 Ultra though. Also my Galaxy watch 5 Pro doesnt even sit flat on the pad unless I remove the bands to charge every tiime (which would be impractical). I will therefore say that for such a high price point this is a very badly designed product. I have had better results from a £20 Amazon charging stand instead. I cannot recommend this product at all.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
M3107
1 (9,999)

2025-08-29

UK

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
I recently purchased the Fold7, the Ultra 2025 Watch, and the Classic Watch 8, and unfortunately, my experience can be summed up in two words: useless gift. This has been extremely disappointing. I invested a significant amount of my hard-earned money, paid in full, only to receive products that feel more like a poor-quality promotional giveaway than premium devices. To add to the frustration, there was no option to select straps, which makes the experience feel even less customer-focused. What should have been an exciting and premium purchase turned into a complete letdown — both in value and in service. Samsung’s customer integrity, once held in such high regard, feels as though it has fallen from a mountain peak to ground level.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
DanLG
1 (9,999)

2025-08-15

London

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Seriously? They give these away on a promo when buying the Galaxy watch8 and turns out it is not compatible. What a joke.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Bobafetta
1 (9,999)

2023-02-01

1 (9,999)
I would give it zero stars if I could. Stopped working after a few months and Samsung declined to uphold the warranty even though it was bought via this official website.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
shwets
1 (9,999)

2024-01-19

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Avoid purchasing the 15W Duo Super Fast Wireless Charger Pad with serial number EP-P5400TBEGGB (RF7T302ZVWXWSB). After just five months, the accompanying cable ceased functioning, and the charging speed is not as advertised. Interestingly, using an adapter results in faster charging, but when seeking a replacement cable from SAMSUNG customer service, I was informed that only chargers with adapters are covered under warranty. Consequently, they suggested purchasing a new charger, making it an impractical expenditure with little value.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Coralie1
1 (9,999)

2024-02-08

Saint cyr la campagne

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Eux avec ma commande passée le 4 février, le Produit ne fonctionne pas. Je l'ai mis en charge et essayer de charger ma montre galaxy watch serie 9 avec et cela ne fonctionne pas. Deux lumière clignote constamment lorsque je pose la montre dessus.
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Originally posted on Samsung France

Features

2 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-08

Service Clients Samsung

Bonjour Coralie1, Nous sommes navrés de cette mauvaise expérience avec votre appareil. Nous vous invitons à prendre contact avec l’un de nos collaborateurs qui sera en mesure de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous espérons avoir l'occasion de vous fournir une expérience plus satisfaisante à l'avenir. Cordialement, Yael, Service Clients Samsung

AlVal
1 (9,999)

2022-12-03

Bristol

1 (9,999)
Arrived 13 days ago and tried to charge my phone with it last night but doesn't work! Tried disconnecting and reconnecting it at various points but no lights came on and not charging phone. This morning I plugged the cable from the wireless charger direct into my phone and that works so the device has stopped working in less than a fortnight and I wasn't even using it every day! I bought this to make life easier but it seems that was a stupid idea!
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
BillPortland
1 (9,999)

2023-11-06

Dorset

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Titled "Super Fast Charger" (25W) but only has the capability of "Fast" (15w) charging, this charges my watch at 3.6w and my phone at 6.9w (and a combined 11w when both are charging at the same time). The charging base for the phone is recessed, meaning there's an air gap between charger and phone, which reduces charging rate further. The watch fits well as long as you don't have a continuous bracelet type strap. The user guide is written on Korglish and doesn't tell you if you can charge a phone and a watch at the same time, although it does say you can charge a phone and buds simultaneously. I can see why they're giving these chargers away with watches. Surely no one would pay good money for one? I'll be putting mine on ebay, someone might like it as a trickle charger.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
itsjustdan
2 (9,999)

2025-07-03

County Durham

2 (9,999)
Note - The wireless charger is only 'Fast' and not 'Superfast' To charge with the cable is superfast. I can't use it as i charge my phone on a night and it has a fan it that makes a noise like a fan/buzz. took me a while to work out where it was coming from. It's also quite bulky compared to other ones on the market. Was a gift so had it too long to return, otherwise i would
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
EdwardsG92
1 (9,999)

2022-03-09

Plymouth

1 (9,999)
I purchased this product in the hope that it would be an upgrade from the previous fast wireless charger I got from the Samsung shop. I was wrong. This is still only capable of doing fast wireless charging and not the SUPERFAST wireless charging function as mentioned on the box and you would think having the up to date phone s22 ultra 5g it would be capable of this. I had to ask two technical support teams for help and they did not understand at all what I was talking about and they only gave me the option of a refund or exchange because they didn't understand what I was talking about. I am a loyal samsung customer but feel very let down by this product and still no answer as to why it doesn't do what it says on the box. Don't buy if this is the function you're looking for!
Helpful?
Originally posted on Super Fast Wireless Charger Duo(EP2P5400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Obi56
1 (9,999)

2023-12-27

Morbihan

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
J'ai eu ce chargeur en cadeau avec ma montre watch 6 qui ne me sert à rien pour le moment car il n'y a pas l'adaptateur secteur ! alors effectivement adaptateur secteur c'est indiqué (ce que mon mari n'a pas vu) mais même pas un câble grrrrr fidèle a SAMSUNG, je suis dégoutté car même avec la montre il n'y a même pas de quoi brancher sur secteur, l'ancien chargeur de ma précédente montre ne fonctionne pas avec ....donc pour résumer nous ne payons pas moins cher et il y a moins d'accessoire de fourni et de ce que je vois sur internet c'est super cher et pour trouver des infos techniques pour compléter c'est galère !!
Originally posted on Samsung France

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-28

Service clients Samsung

Bonjour, Nous prenons acte de vos retours concernant notre Chargeur duo sans fil rapide 15W sans adaptateur secteur. Nous comprenons que votre expérience n'ait pas été conforme à vos attentes. La satisfaction de nos clients est une priorité, et nous sommes conscients de la situation frustrante que cela peut engendrer. Il est important de noter que nos prix sont basés sur divers facteurs tels que la recherche, le développement, la fabrication, la qualité des matériaux utilisés, ainsi que les coûts logistiques et opérationnels associés. Nous nous engageons à fournir des produits qui répondent aux normes les plus élevées de performance et de durabilité, ce qui peut justifier le coût. Nous restons à disposition, Alex, service clients Samsung

Jcheshire
1 (9,999)

2022-08-01

batley

1 (9,999)
who ever designed this charger needs to never design anything ever again, they should of looked at the products samsung sell see that the camera bezzle is thicker than the phones and not raised the edges of the charger. brand new charger rendered useless because of poor design waste of money
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Kype
3 (9,999)

2025-07-23

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
I love this device for changing my Flip5 and Watch4 however as I've now upgraded to the Watch8 I'm very disappointed to find it is not compatible with the new strap system on the Watch8 as it won't allow the watchto lie flat enough 😢
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Conor F
4 (9,999)

2023-12-12

Scotland

options : Including Travel Adapter | Colour : Graphite
4 (9,999)
First off yes this is a "Super Fast Wireless Charger" - with a very hidden caveat. This only charges Super Fast with a small number of samsung phones such as the Note, others are compatible for Fast Charging but not Super Fast. Most if not all of the reviews are whining about this, where I agree this is not advertised well (or at all?) that it's only for a select number of devices, it states this on the box and the instructions that come with it. Due to the lack of clear advertisement on a fairly pricey product I've knocked a star off it because yes until I read the packaging I assumed it would Super Fast Charge my S22, when it doesn't. However the plug and cable that comes with the charger does Super Fast Charge! So what I've done is take my original Fast Charger for my S22 and used it to power this Duo Charger, I then have the plug and cable from the Duo Charger to charge my S22 on the go and it charges at Super Fast, although wired. Do this at your own risk obviously but it's working well for me as I usually only ever need to top up the battery on my phone on the go so Super Fast Charge is ideal for the quick boost. This is definitely a caveat to the purchase but I'd like to think that if I upgrade my phone in the future this will then Super Fast Charge said upgraded phone, sort of future proofed my charger. For now it does the job as needed/described. Would only really recommend if you are doing something similar to myself and definitely wait for a sale, £80 is steep for it not actually being advertised well...
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Lee888
1 (9,999)

2025-05-24

London

1 (9,999)
Garbage charger. Worked slightly better with my S23 Ultra, which still wasn't great, but now barely makes contact with my S25 Ultra. Says it's charging when I put the phone on it then pauses charging after a minute or so, so have woken up so many times where my phone was nearly dead. Useless.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Mikenew
1 (9,999)

2022-09-07

Alicante, Spain

1 (9,999)
Really disappointed as it came with the watch. Lights flash briefly then nothing.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
PalaKeev
1 (9,999)

2024-10-31

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Malheureusement ne fait pas charge rapide j'ai un socle à charge rapide mais charge de façon normal le téléphone, hors si avec le même socle et même câble je le branche en direct sur le téléphone la ça le charge en rapide donc c'est le chargeur en lui même qui fait pas charge rapide, à ne pas gardé à côté sur la table de nuit car la ventilation fait du bruit à partir d'un moment
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Originally posted on Samsung France
Response from Samsung:
2024-11-01

Service clients Samsung

Bonjour PalaKeev, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Chargeur duo sans fil rapide. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Pour trouver une solution adaptée à votre situation, nous vous invitons à contacter l’un de nos collaborateurs : https://www.samsung.com/fr/support/contact N'hésitez pas à visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung

woter
1 (9,999)

2023-10-02

United Kingdom

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
You're assuming that one has a strap as opposed to a bracelet.
Helpful?

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Lauren18
1 (9,999)

2024-09-01

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Worst charger invented. Worked for a few weeks now just keeps flashing orange, it will work occasionally if I change wires round but eventually goes back to flashing orange an not charging. Can't get a refund because it's out of the 2 week period. £80 down and stuck with a charger that only works when it wants too.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Flameduck
1 (9,999)

2025-05-30

Denmark

1 (9,999)
This charger is terrible. It refuses to charge because of a "Not approved charger". It does not make clear what is "unapproved" about the charger, the charger charges the phone just fine, if plugged into the phone instead of the wireless charging pad. Don't waste your money.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Christina F
5 (9,999)

2023-09-21

London

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Brilliant! I can now charge my Z Flip 5 folded (the larger side of the pad is just made for it) and in its case, alongside my watch 6! No more unnecessary cable clutter and easy to carry with me when travelling too. The pad is very sensitive and starts speedily charging both as soon as they touch on. The indicator lights show the power level in three different colours and the devices do not overheat thanks to the built-in cooling function. Very pleased!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mala
1 (9,999)

2023-12-26

Nantes

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
J'ai commandé ce chargeur avec ma nouvelle Watch 6 Classic pour pouvoir la charger ainsi que mon S22 mais il ne fonctionne pas. J'ai beau avoir essayé plusieurs câbles, mais il clignote constamment en orange. Vraiment très déçue car j'ai l'impression de mettre fait avoir. J'aimerais qu'on m'en envoie un autre.
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Originally posted on Samsung France

Features

1 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-27

Service clients Samsung

Bonjour Mala, Nous regrettons que notre chargeur duo sans fil rapide 15W sans adaptateur secteur n'ait pas répondu à vos attentes, et nous comprenons les désagréments que cela a pu occasionner. Nous nous nous engageons à faire tout ce qui est en notre pouvoir pour résoudre la situation. N'hésitez pas à à prendre contact avec l’un de nos collaborateurs qui sera en mesure de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Charlie, service clients Samsung

Swanny1965
1 (9,999)

2025-08-20

Merseyside

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
This is the worst Samsung Product I have ever owned. It doesn't charge my Smart Watch 8 which was ironically what I got it with. It does not charge my S25. if you mess about with where you place it for five minutes or more, you may get lucky but it is more miss than hit. I cannot believe Samsung have allowed this product to be sold.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Naivive
1 (9,999)

2024-02-06

Calais

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
J'ai reçu ce chargeur avec ma watch 6 et, comme visiblement pas mal de personnes dans les commentaires pas moyen d'utiliser le chargeur. Il clignote orange tout le temps, pourtant j'utilise un câble et un adaptateur samsung. Je pense qu'il est malheureusement défectueux...
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung France

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-07

Service Clients Samsung

Bonjour Naivive, Nous sommes navrés de cette mauvaise expérience avec votre appareil. Nous vous invitons à prendre contact avec l’un de nos collaborateurs qui sera en mesure de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous espérons avoir l'occasion de vous fournir une expérience plus satisfaisante à l'avenir. Cordialement, Yael, Service Clients Samsung

JTMRN
3 (9,999)

2023-06-06

Cumbria, England

3 (9,999)
It is a pretty fast charger but it does not charge my watches. I have both a galaxy watch and watch 5 pro. The buds charge fairly well but not my watches.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Glitch
1 (9,999)

2023-09-27

portsmouth, uk

1 (9,999)
Worked ok for two weeks, but this morning I woke up to smoke pouring out of the usb port and a strong smell of burning. Narrowly avoided a house fire!
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Nikki2904
1 (9,999)

2025-01-24

1 (9,999)
I brought the super fast charger in September 2024. It didn't even last for 4 months. I am surprised the way Samsung has this product. when i contacted the customer support they told me they cannot do any thing as it has crossed the replacement period. Then why does company charge so much price for such short life products. Really disappointed this time
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
StuRobs
1 (9,999)

2024-04-17

London

1 (9,999)
Absolute waste of money. If you think getting the official charger is the best option, think again. Poor design, intermittent charging, clunky and NOISY. It's got a fan which is so loud I couldn't have it next to my bed. Useless.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Gillybean2204
4 (9,999)

2024-07-28

Scotland

4 (9,999)
I think some of the reviews are for the duo pad, based on the pictures. I got my wireless pad a while ago and it works fine. Although if you have a thick case it might prevent it charging so if that's the issue try another case or taking the case off. It does also need to be pretty centered (over the charger) for it to work (at least when I have my current case on). My only complaint would be the plug (aka adapter) blew after just 4 uses. Which seems to be a common complaint with the adapters. But I've also still got the plug I got when I got my previous phone 2 years ago which has been used hundreds of times and its fine. Would probably work better if it was at least phone sized (as then phone could sit inside the edge bevel instead of on top of it, improving the contact for charging) but they probably didn't because you'd maybe be able to get 2 on it instead lol (just slower charging). Maybe better as a night time charger though since you need to put the phone down to charge it (and it is slow so picking it up frequently won't allow it to get any good charge in it). Not sure why it comes with such a short cable though. Doesn't allow for a lot of choice in where to place it unless you buy another cable.
I recommended this product.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
JV0H
1 (9,999)

2025-11-10

Wales

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Extremely disappointed in this product. No longer charges my Samsung Galaxy Watch 8 however it did within the first month. It now states adjust the position or connect to a different charger. The position cannot be adjusted due to the magnet connection. Very poor service when contacting Samsung to troubleshoot issues as the product was part of a Samsung promotional offer when purchasing the watch they can not offer replacement or repair. Do not waste your money on this product.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Estelle67
1 (9,999)

2025-07-13

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Ne fonctionne pas avec le S24... Et s'il faut enlever la coque de protection à chaque recharge, c'est bien moins pratique que de brancher son téléphone sur une prise classique !
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung France
Response from Samsung:
2025-07-15

Service clients Samsung

Bonjour Estelle67, Nous notons vos remarques sur les fonctionnalités de notre produit. Nous regrettons que le produit ne vous ait pas apporté satisfaction. Nous vous encourageons à entrer en contact avec l'un de nos collaborateurs, qui sera en mesure de trouver une solution adaptée à votre situation. Vous pouvez les joindre via le lien suivant : https://www.samsung.com/fr/support/contact/ N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung

Ebby007
1 (9,999)

2025-11-04

East Midlands

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
I’m using this charger with my Galaxy S25 Ultra and Galaxy Watch 8 Classic. The watch side works great, strong magnet, charges easily. But the phone side is a nightmare. It’s incredibly picky about placement; I’ll put my phone on, go to bed, and wake up to find the light flashing red because it stopped charging of never charged... Now I have no phone to start my day with! It can take me minutes just to get it charging properly, and if I move the phone slightly, it knocks my watch or earbuds out of place. I’ve even removed my official Samsung Clear Case, still the same issue. To make things worse, it’s not even super fast charging. For a premium Samsung accessory, this is a poor experience and a big design flaw. Hopefully Samsung improves this in the next version, because right now, it’s just not worth the frustration.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
KenW
1 (9,999)

2025-03-15

Newcastle-upon-Tyne

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Absolute garbage. Received it as a 'gift' following purchase of my new S25 Ultra. Does not charge my Galaxy watch. Glacially slow charging of the S25. As someone said ..... I reckon Samsung are 'gifting' these just to get rid of them.🫩
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Keezza
1 (9,999)

2025-08-17

Newcastle

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Good as a gift from Samsung promotions but, given that it was a gift with the GW8, it can't charge it effectively. the charger that comes with the GW8 is much more efficient and faster. Not sure what I'll do wit this now/
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Joshua 1996
1 (9,999)

2022-03-16

Grimsby

1 (9,999)
Really disappointed. I've got the S21 ultra so super fast charging ia key. But unfortunately it is not super fast wireless charging. Its only fast charging very mis lead very disappointed with it been £52 it does come with a brand new type c to c & 25w c plug but overall not impressed
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Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
christywhisty
5 (9,999)

2022-09-24

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Perfect for my flip4 and watch, and very fast charge. Seen other reviews which say bezle too high for their mobile but my Flip 4 sits perfectly on it.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Patrice61
2 (9,999)

2022-03-19

Alençon

options : Including Travel Adapter | Colour : Graphite
2 (9,999)
J'ai une montre galaxy watch 2 46mm que je porte depuit plusieurs années maintenant j'etait contant de pouvoir me dire que Que j'allais simplement pouvoir la recharger sur cette station de recharge simplement en la posant dessus. Malheureusement ça ne sera pas le cas. Le chargeur officiel Samsung fournit avec ma montre à fondu alors qu'il était branché sur un chargeur officiel Samsung lui aussi. Ça fait maintenant un ans que je doit poser ma montre sur mon Samsung S20+ pour pouvoir la charger. Je ne sait même pas si cette fonctionnalité vas fonctionner avec ma montre sur le S22ultra que j'ai commander vu que Samsung a décidé que cela ne marcherai pas avec leurs nouvelle stations de rechargement sans fil. Je voudrais pouvoir simplement recharger ma montre mais la Je suis très déçu...
Originally posted on Samsung France

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-03-22

service clients Samsung

"Cher Patrice61, Nous vous remercions d’avoir partagé votre expérience avec le Chargeur duo sans fil rapide 15W. Sachez que le côté droit du Chargeur duo sans fil rapide 15W est compatible avec les produits Galaxy Watch (modèles Active1 ou ultérieur). N’hésitez pas à rejoindre la communauté Samsung afin de partager votre expérience et retrouver les conseils d’utilisateurs comme vous:https://eu.community.samsung.com/t5/accessoires/bd-p/fr-accessories Nous restons à votre disposition, Alex, service clients Samsung "

Obbz
5 (9,999)

2022-09-08

Brighton

5 (9,999)
Works well, feels reassuring having a fan built in too as my apartment is quite warm. Works perfectly through the leather case for my flip4 too. Will come in handy for other tech too.
I recommended this product.
Helpful?
Originally posted on 15W Super Fast Wireless Charger Pad(EP-P2400TBEGGB)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
daman12
5 (9,999)

2025-03-20

London

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
I’m very happy with this charger! It wirelessly charges both my watch and Galaxy S25 Ultra simultaneously, making it super convenient. The charging speed is aligned with my expectation, and the design is sleek and compact. Highly recommend!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tomsieim
5 (9,999)

2024-05-11

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
This wireless charger is absolutely the best. Its very efficient and energy saving. Thanks so much samsung for this.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tom 123
4 (9,999)

2022-12-09

options : Including Travel Adapter | Colour : Graphite
4 (9,999)
Amazing charger speed amazing the design except watch design the watch design need a update it good
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Thebigman2236
5 (9,999)

2024-08-20

Wales

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Great product well worth money great customer service
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
EAB2025
1 (9,999)

2025-10-30

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Absolute lowest quality cheap plastic rubbish. I wouldn't pay £5 for it, let alone £79 Worse, after a few months the fan has started spinning and making a huge whining noise so is unusable by my bed. The instructions say 'User can turn off cooling fan by turning off "fast wireless charging" option on Galaxy mobile when charging Galaxy mobile', but this is not true, and given it's over 6 months old Samsung refuse to replace or repair.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Kal 89
1 (9,999)

2025-11-27

Northampton

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Tried to charge watch 8 on rhe charge pad but will not charge unless the watch strap is removed as does not lie flat on the charger. Very disappointing. This should have been thought of in design process. Nobody wants to remove the watch strap every time you want yo charge your watch. Which is daily.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Jello
5 (9,999)

2022-07-15

Paris

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Je ne comprends pas les avis mitigés. J'ai la version avec l'adaptateur. Pour ma part après plus d'un mois d'utilisation le chargeur fonctionne comme il faut. Le coté gauche recharge bien le téléphone et les écouteurs et le coté droit les écouteurs et ma Galaxy watch. Il ne me reste plus qu'un cable USB C de branché en plus du chargeur sans fil, je suis beaucoup moins encombrée.
I recommended this product.
Originally posted on Samsung France

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SammySid
1 (9,999)

2026-06-29

Milton Keynes

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Awful product! I had this and the trio chargers and both of them didn't last a year before they stopped working! So temperamental when it was working as the lights would flicker randomly for no reason and just stop charging after a while!Do Samsung care? No! They continue to sell it without improvement on the product and such poor ratings!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Kissisia
3 (9,999)

2024-03-05

Marne

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Très pratique parce que on peut charger deux appareil en même temps. Moi mon téléphone et ma montre. Le seul souci c est que cela mets beaucoup plus de temps qu avec un chargeur fil. Que je mette juste mon téléphone ou juste ma montre c est beaucoup trop long.
Originally posted on Samsung France

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-03-06

Service clients Samsung

Bonjour Kissisia, Merci pour votre retour d'expérience précieux ! Pour toute suggestion sur la manière dont nous pourrions nous améliorer, n'hésitez pas à partager vos idées sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Vous pourrez y retrouver pleins de conseils, recevoir nos newsletters et bénéficier d'offres exclusives. A bientôt Sasha, service clients Samsung

Dily
3 (9,999)

2023-11-23

Saint-Pierre-du-Perray

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Le chargeur est beau et pratique, mais ne fonctionne pas correctement pour ma Galaxy Watch 4. D'après les autres avis, je ne suis pas un cas isolé à priori. Demande de retour/remboursement en cours. Pas sûr d'en racheter un si le problème est récurrent... 😅
Originally posted on Samsung France

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-11-24

Service clients Samsung

Bonjour Dily, Nous apprécions votre retour et prenons note de cette situation. Nous restons à disposition, Alex, service clients Samsung

Flac06
3 (9,999)

2022-04-22

Nice

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Acheté le 31/03/2022, ce chargeur ne charge que le téléphone mais pas la montre. Il clignote constamment lorsque je pose la montre dessus. Je l'ai acheté pour son pratique et cela ne rempli pas sa fonction;
Originally posted on Samsung France

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-04-25

service clients Samsung

"Bonjour Flac06, Merci beaucoup d’avoir partagé votre expérience avec le Chargeur duo sans fil rapide 15W. Sachez que le côté droit de votre chargeur est uniquement compatible avec les produits Galaxy Watch modèles Actives1 ou ultérieurs. Cependant, si votre Galaxy Watch fait bien partie des modèles compatibles alors nous vous invitons à contacter l’un nos collaborateur afin qu’il puisse vous guider: https://www.samsung.com/fr/support/contact/ N’oubliez pas de rejoindre la communauté Samsung afin de partager et retrouver les conseils de nombreux utilisateurs comme vous: https://eu.community.samsung.com/t5/accessoires/bd-p/fr-accessories Nous restons à votre disposition, Alex, service clients Samsung "

Shorgal
5 (9,999)

2025-09-15

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Fonctionne parfaitement bien avec un zflip 5 et Zfold 7 ainsi que les montres. Charge un peu lente mais suffisante quand c'est pour la nuit. Prendre le modèle avec le chargeur pour éviter tout problème
I recommended this product.
Originally posted on Samsung France
Response from Samsung:
2025-09-16

Service clients Samsung

Bonjour Shorgal, Merci pour avoir fait le choix d'un produit Samsung! Nous sommes enchantés de vous savoir satisfait de votre achat! Nous vous recommandons de visiter notre site pour découvrir les dernières nouveautés et compléter votre écosystème Samsung: https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung

duracell1043
4 (9,999)

2022-09-18

France

options : Including Travel Adapter | Colour : Graphite
4 (9,999)
Fait bien le taff, produit un léger bruit de ventilation en charge lente De plus lors de la charge des bud 2 pro il fait un léger bruit aigu qui la par contre est dérangeant la nuit
Originally posted on Samsung France

Features

5 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-09-23

service clients Samsung

Bonjour duracell1043, Nous vous remercions d'avoir pris le temps de laisser votre avis sur le chargeur duo sans fil rapide 15W sans adaptateur secteur. Nous vous souhaitons une bonne journée et restons à votre disposition via téléphone ou Livechat. Alex, service clients Samsung

sandra2409
1 (9,999)

2022-09-29

aisne

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
produit ne fonctionne pas du tout avec ma montre galaxy watch et non plus avec le 22 que vient dacquerir dhabitude tres satisfaite des produits samsung mais la franchement degouter
Originally posted on Samsung France

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-04

service clients Samsung

Bonjour sandra2409, Merci d'avoir partagé votre avis sur le Chargeur duo sans fil rapide 15W sans adaptateur secteur. Le côté droit de ce chargeur est uniquement compatible avec les produits Galaxy Watch (modèles Active1 ou ultérieurs) et Galaxy Buds. Les téléphones portables ne peuvent pas être chargés sur ce côté. Ce chargeur est bien comptabible avec le S22. N'hésitez pas à prendre contact avec nos équipes via téléphone ou LiveChat si besoin. Camille, service clients Samsung

Dany972
5 (9,999)

2023-02-14

Fort de France

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Je n'ai qu'une chose à dire, le peuple réclame et désir une version TRIO de ce modèle 15w charge rapide *.* très bon appareil, vraiment hâte de voir une version trio apparaître !
I recommended this product.
Originally posted on Samsung France

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

5 (9,999)
momo2
1 (9,999)

2022-10-13

Toulouse

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Je l'ai testé la première fois et il marchait bien. La seconde de même. La troixième fois il ne fonctionnait plus. Dès que je le branche il s'active deux seconde et se ferme
Originally posted on Samsung France

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-10-20

service clients Samsung.

Bonjour momo2, Merci de nous avoir partagé votre avis au sujet du Chargeur duo sans fil rapide 15W sans adaptateur secteur. Sachez que tous les produits Samsung bénéficie d’une garantie de 24 mois à compter de l’achat, et ce dernier est appliqué par Samsung. Nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition via téléphone ou LiveChat. Morgan, service clients Samsung.

Srefy
5 (9,999)

2023-09-28

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Îl am de mai mult de un an și este un produs excelent,foarte comod,mai ales cand ai inca si galaxy watch sa incarci in acelasi timp, și nu ocupa mult spațiu, recomand
I recommended this product.
Originally posted on Samsung Romania
Luky 34
1 (9,999)

2022-09-19

34110 Frontignan

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Ne fonctionne pas sur ma montre Watch 3 , la montre est détecté et ensuite voyant rouge clignote et pas de chargement. Pour le S21ultra ,côté tèl, pas de problème.
Originally posted on Samsung France

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-23

Service clients Samsung

Bonjour Luky 34, Merci d'avoir partagé votre avis sur notre Sachez que le côté droit de ce chargeur est uniquement compatible avec les produits Galaxy Watch (modèles Active1 ou ultérieurs) Nous vous invitons à prendre contact avec nos équipes par chat, teléphone ou email : https://www.samsung.com/fr/support/contact/ N'oubliez pas de télécharger l’application Samsung Members pour retrouver les conseils de la communauté Samsung, recevoir les dernières newsletters et des offres exclusives sur différents produits : https://www.samsung.com/fr/apps/samsung-members/ Nous restons à votre disposition, Alex, service clients Samsung

User651
3 (9,999)

2023-01-15

France

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Ventilateur gauche impossible à couper, il ne sert pas à grand chose (hors charge smartphone) à part faire un bruit aigu. Sinon le reste fonctionne parfaitement.
I recommended this product.
Originally posted on Samsung France

Features

5 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

2 (9,999)
alex5
2 (9,999)

2024-02-05

vandoeuvre

options : Including Travel Adapter | Colour : Graphite
2 (9,999)
Bonjour, j'ai acheter ce produit aujourd'hui je suis déçu de mon achat le chargeur sans fil fonctionne qu'avec un cable et un block samsung. Dommage
Originally posted on Samsung France

Features

5 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-06

Service Clients Samsung

Bonjour alex5, Nous regrettons que le produit que vous avez reçu ne vous ait pas satisfait. Nous prenons vos commentaires en considération et nous nous efforcerons d'améliorer continuellement nos offres en tenant compte des retours de nos clients. Nous espérons avoir l'occasion de vous fournir une expérience plus satisfaisante à l'avenir. Cordialement, Yael, Service Clients Samsung

Jehykdv
1 (9,999)

2022-06-30

Ile de france

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
J'ai reçu le chargeur une première fois mais il ne fonctionnait pas je l'ai reçu une deuxième fois et il ne marche toujours pas je ne comprends pas.
Originally posted on Samsung France

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-07

service clients Samsung

"Bonjour Jehykdv, Merci de votre retour concernant le Chargeur duo sans fil rapide 15W avec adaptateur secteur. Nous vous recommandons l'utilisation d'un adaptateur secteur 25W et d'un câble USB-C vers USB-C et de vérifier que ceux-ci ne sont pas endommagés. Sachez aussi que la variation de l'éclairage LED ne peut être contrôlée que sur les modèles à partir de la série Galaxy S10. N’hésitez pas à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition, Alex, service clients Samsung "

arno91250
3 (9,999)

2024-02-18

essonne

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Superbe pour mes buds par contre la charge est très lente pour mon note 22 ultra (+3 heures pour pleine charge, départ 15%). Déçu de cet achat
Originally posted on Samsung France

Features

2 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-02-19

Service clients Samsung

Bonjour arno91250, Nous notons vos remarques sur les fonctionnalités de notre produit. Nous regrettons que le produit ne vous ait pas apporté satisfaction. Lorsque vous utilisez un chargeur sans fil, veillez à ne pas placer d'objets tels que des cartes à bande magnétique, des aimants ou des objets métalliques entre l'appareil et le chargeur sans fil. Faites plus particulièrement attention à ne pas placer de cartes RFID (cartes de radio-identification), de cartes de crédit ou de cartes à puce de serrure électronique entre l'appareil et la coque arrière. Cela peut réduire la puissance de charge ou provoquer une surchauffe. Evitez que des objets étrangers ne s’introduisent dans le connecteur du chargeur (sable, poussière etc.). Cela risquerait de provoquer une surchauffe due à la corrosion ou à un court-circuit temporaire de la borne d'alimentation. Retrouvez plein de conseils de la communauté Samsung, ainsi que des offres exclusives sur l'application Samsung Members : https://www.samsung.com/fr/apps/samsung-members/ Cordialement Charlie, Service clients Samsung

Tami
5 (9,999)

2022-10-01

Rhône Alpes

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Satisfait pour le moment le chargeur duo fonctionne à merveille pour mes buds +pro, ainsi que mon z flip 4 chargé très rapide.
I recommended this product.
Originally posted on Samsung France

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Iulian.M
3 (9,999)

2023-05-29

options : Including Travel Adapter | Colour : Graphite
3 (9,999)
Telefonul se incarca ok, ceasul NU! Indiferent unde pozitionez ceasul (Samsung Galaxy Watch), dupa 3 sec. se deconecteaza
Originally posted on Samsung Romania
Response from Samsung:
2023-06-06

Samsung Romania

Salut! Ne pare rău să auzim că nu ești pe deplin încântat de experiența ta, însă reamintim că acest încărcător wireless (cod EP-P5400TB) nu este compatibil cu modelul Galaxy Watch (cod SM-R800N), conform specificațiilor disponibile pe pagina oficială de produs.

Louise78
1 (9,999)

2024-01-15

Ile de France

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Ne fonctionne pas du tout. était inclus dans le pack avec la montre. la montre fonctionne mais pas du tout le chargeur
Originally posted on Samsung France

Features

1 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-01-16

Service clients Samsung

Bonjour Louise78, Nous prenons acte de vos retours concernant notre chargeur. Nous comprenons que votre expérience n'ait pas été conforme à vos attentes. La satisfaction de nos clients est une priorité, et nous sommes conscients de la situation frustrante que cela peut engendrer. Pour trouver une solution adaptée à votre situation, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact Cordialement Alex, Service clients Samsung

Cece29
1 (9,999)

2022-06-29

Brest

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Le produit ne fonctionne pas, il clignote tout le temps et ne donne pas la charge au téléphone... très déçue
Originally posted on Samsung France

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-07

service clients Samsung

"Bonjour Cece29, Merci de nous avoir informés de la situation concernant le Chargeur duo sans fil rapide 15W avec adaptateur secteur. Nous vous invitons à contacter l’un de nos collaborateurs afin qu’il puisse trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition, Alex, service clients Samsung "

Anonymous
4 (9,999)

2023-11-28

options : Including Travel Adapter | Colour : Graphite
4 (9,999)
Am cumpărat acest produs și sunt mulțumit. Dar este compatibil cu Samsung Galaxy S20 FE 5g?
Originally posted on Samsung Romania
Anusha92
1 (9,999)

2023-02-03

Montpellier

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Il faut trouver la bonne position au mm près pour que la charge se fasse. Pas terrible !
Originally posted on Samsung France

Features

4 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-02-14

service clients Samsung

Bonjour Anusha92, Merci d'avoir partagé votre avis sur le Chargeur duo sans fil rapide 15W avec adaptateur secteur. Nous sommes navrés de cette mauvaise expérience. Plusieurs raisons peuvent expliquer un problème de charge. Les plus courantes sont : - Un des éléments nécessaires au chargement est défectueux : câble, prise, adaptateur. - Tout ou une partie du chargeur utilisé est non-homologué Samsung. - Le port de chargement est obstrué par des saletés ou dépôts. - Des applications tierces empêchent le chargement (une application tierce est celle créée par un développeur autre que Samsung, et, comme le code source n'est pas celui du propriétaire, il se peut ce dernier soit une cause d'un chargement défectueux). Pour cette raison, il est conseillé de télécharger vos applications sur Galaxy Store. - Une mise à jour du logiciel est nécessaire. Voici nos conseils pour y remédier : - Vérifier le chargeur - Nettoyer le port de chargement - Vérifier que le port de chargement n’est pas humide - Redémarrer votre smartphone - Recharger en mode sans fil - Mettre à jour le logiciel de votre smartphone Nous restons à disposition via téléphone ou LiveChat.

Sparky8691
2 (9,999)

2025-12-01

United Kingdom

options : Including Travel Adapter | Colour : Graphite
2 (9,999)
I received this Wireless Charger Duo as a free gift with my Galaxy Watch8 Classic purchase. I was already on the fence about getting the GW8 Classic due to the high (and increased over previous versions) price, the odd circular screen over 'squircle' case design, and availability of only one size that is chunkier than the smaller variant of my previous GW6 Classic I was happy with. But with my GW6 Classic's battery deteriorating and some glitches occurring, and seeing that the GW8 Classic does have a number of improvements despite my mixed feelings about its physical design, I thought I would take a chance on it. The inclusion of this Wireless Duo Charger and a strap for free did influence my decision - as my current wireless charger, a Pitaka MagEZ Slider, only has 5W wireless charging. The Pitaka Slider also acts as an upright magnetic attaching (with MagSafe) dock/stand for the phone - but sometimes that 5W charging speed isn't enough. Having a 15W wireless charger seemed like a tempting proposition - so I could just pop my phone onto Samsung's Charger Duo when I want a faster boost of charging speed without faffing around with a cable, or continue using my Pitaka Slider when I'm staying at home and don't need the faster speed. Even better I thought, the Wireless Charger Duo can sit where I'd usually put the regular Samsung puck watch charger - so it handle my GW8 Classic charging too. The Wireless Charger Duo also comes with a 25W fast charging PD (Power Delivery) compatible AC adapter which was again attractive for me as my only other fast AC charging adapter was already in full use, so I'd have to plug my regular puck watch charger into the only USB-C port its short (and fixed) cable could reach from where I wanted it on my desk - a USB-C port without the PD profile. Without being plugged into a PD compatible USB-C port the watch charging puck seems to charge at half speed (4.5W) rather than full speed (9W). So I was looking forward to being able to place the Wireless Charger Duo exactly where I wanted my watch charger on my desk, and enjoy the fastest charging speed without having to buy a new PD compatible AC adapter. Sadly, the Wireless Charger Duo did not live up to any of my expectations. First off - it can be hard to get the GW8 Classic to even sit on it correctly. Samsung have even had to update the combability details to note that if using the GW8 Classic's default Hybrid Band, it has to be taken off entirely for the watch to lie flat on the watch charging side. With the Hybrid Band on, the GW8 Classic doesn't lie flat and won't charge at all. I found the default Hybrid Band that comes in 'one size fits all' (marked S/M/L) far too large for my wrist, so I'm using the Active Band currently. Samsung have introduced their new 'Dynamic Lug' attachment system for attaching bands to the GW8 models - normal watch straps can still be used but they try to make this as little known as possible: Samsung don't sell the Dynamic Lug adapters separately themselves so an owner would have to find the aftermarket options that may not match the watch's colour exactly, or you can take the Hybrid Band off the Dynamic Lug adapters it come pre-attached too, but the traditional watch strap spring bar is hidden (again Samsung trying to make it look like only their own bands are compatible) - so to take the Hybrid Band off the Dynamic Lug adapters it's pre-attached too, you need a spring bar tool or to take it to a watch shop and get an expert to do it. I bought Samsung's Active Band as I liked the look of it, and I got my student discount, but was still annoying knowing that Samsung have deliberately made this as obtuse as possible to get owners to buy their own overpriced bands. Plus it was frustrating the included Hybrid Band was far too big for me as I actually liked the style. I've seen other reviewers note the Hybrid Band as too small so clearly Samsung should have done this in 2 sizes and let the buyer choose which they wanted when ordering the watch. Seen as a Hybrid Band (just in a different colour) was the other free gift with the GW8 Classic, I now have two expensive bands that don't fit. They are £49 each! Highly doubt I'll get anywhere near that when I sell them on - at least I could get a watch shop to take the Dynamic Lug adapters off one, so I can then use that adapter set to use a regular 22mm strap on my GW8 Classic whenever I want to. Apologies for that rant that refers more to the watch itself and the straps but hopefully it's helpful for some readers interested in compatibility. My Active Band does allow the GW8 Classic to lie flat enough on the Wireless Charger Duo to actually charge, but I have to push it quite hard to get it to stay flat and not have the strap flex the watch up - there just simply isn't much magnetic attraction in the watch side of the Charger Duo to keep the watch secure in the spot for charging - unlike the default puck that the watch will attach securely too. So no wonder many owners with the Hybrid Band (and others I'm sure) find the Charger Duo won't work with their strap on. Next disappointment - the Charger Duo will only charge the watch at half the speed of the default puck. So it's actually a worse option for charging the watch! I tested this with the included 25W PD adapter - with the Charger Duo charging only the watch, the charging time is double that of the default puck when that is plugged into the same adapter. From 3% watch batter that works out as around 1 hour 20 minutes charging time on the puck, or 2 hours 50 minutes on the Charger Duo to do a full charge. I don't get why this is as the 25W adapter should allow the Charger Duo to do both 15W for a phone, and 9W for the watch at the same time. And I was only trying to charge just the watch! I can't see the watch side charging power listed so perhaps it really is only 4.5W - or perhaps with my Active Band still doesn't let it lie flat enough for the full 9W. Final disappointment with the product - it won't even charge my phone (S22 Ultra) at the 15W speed. I have my Pitaka MagEZ Case on the phone to make it MagSafe compatible, seen as Samsung haven't included magnetic mounting & charging on any of their phones yet. I also have a thin silicone loop grip around my case, which is meant to be wireless charging compatible (never had any issues with it before) but the Charger Duo seems particularly fussy. I believe it's the MagSafe magnet in my case interfering with the Charger Duo, and it just won't charge my phone at all with Fast Wireless Charging turned on in my phone settings (to get the 15W speed). It will work at half speed with that setting turned off - but even then I have to be incredibly careful in placing the phone in the right spot or charging will just stop. So in the slower mode it's barely any faster than my 5W Pitaka Slider. To be fair to Samsung, I have seen Pitaka note that the MagSafe array their S22 Ultra case is particularly strong and they have reduced magnet strength in their newer cases to ensure greater compatibility. But I've not had issues with any other wireless chargers, the Charger Duo just seems to be very finnicky with cases, especially those with metallic & magnetic components, and positioning. Quite frankly, despite it looking like a great and useful charger with good specs, in practice it performs poorly and is a bizzare choice for Samsung to include as a free gift with the GW8 Classic when it isn't even compatible with the default strap on the watch. Will most likely see if I can sell on this product, and just keep the 25W PD charger as that's the only useful thing I got from this GW8 Classic promotion!
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Eduard Cranga
1 (9,999)

2025-03-06

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Very slow charger. Samsung is 2025 on the calendar, wake up. + soo expensive.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
allx
5 (9,999)

2024-10-27

options : Including Travel Adapter | Colour : Graphite
5 (9,999)
Great product. Looking forward to the new upgraded version w/ more that 15 w.
Originally posted on Samsung Romania
Clo3
1 (9,999)

2023-12-14

Libreville

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Jamais pu utiliser il clignote orange dès la 1ère utilisation, pfff
Originally posted on Samsung France

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-15

Service clients Samsung

Bonjour Clo3, Nous vous invitons à prendre contact avec l’un de nos collaborateurs qui sera en mesure de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous restons à disposition, Alex, service clients Samsung

Audreyd78
1 (9,999)

2023-12-25

Cestas

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Ne fonctionne pas depuis le début. Il clignote orange non stop...
Originally posted on Samsung France

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-26

Service clients Samsung

Bonjour Audreyd78 Nous regrettons que le produit ne vous apporte satisfaction. Afin que l'on puisse vous aider au mieux, nous vous invitons contacter l’un de nos collaborateurs : https://www.samsung.com/fr/support/contact/ A très vite, Camille, service clients Samsung.

Tika77
1 (9,999)

2023-12-26

Paris

options : Including Travel Adapter | Colour : Graphite
1 (9,999)
Il ne clignote orange, rien à faire. Que dois je faire??
Originally posted on Samsung France

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-27

Service Clients Samsung

Bonjour Tika77, Nous regrettons que le produit que vous avez reçu ne vous ait pas satisfait. Nous vous recommandons de prendre contact avec l’un de nos collaborateurs afin de résoudre la situation : https://www.samsung.com/fr/support/contact/ Nous restons à disposition, Yael, service clients Samsung

User manual & Downloads

User Manual

ver 1.3 | 13.2 MB

06.09.2024

KOREAN, ENGLISH, ENGLISH(Latin America), PORTUGUESE(Brazil), SIMPLIFIED CHINESE(China), SPANISH(North America), TRADITIONAL CHINESE(Taiwan), ALBANIAN, ARABIC, BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, THAI, TURKISH, UKRAINIAN
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Safety Guide

ver 1.0 | 6.51 MB

10.02.2022

KOREAN, ENGLISH, ENGLISH(Latin America), PORTUGUESE(Brazil), SIMPLIFIED CHINESE(China), SPANISH(Latin America), TRADITIONAL CHINESE(Taiwan), ALBANIAN, ARABIC, BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, THAI, TURKISH, UKRAINIAN
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