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Brand: Samsung
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Question 1

What is the Samsung Business Trade-In Program?

Accepted Answer

The Samsung Business Trade-In Program allows customers to trade in eligible devices and receive trade-in credit towards the purchase of new qualifying Galaxy devices. Simply add the trade-in program to your purchase during check out, tell us about the devices you’ll be trading in, and complete your order. Once you receive your new devices, ship us your trade-in devices and we’ll assess their value. Please review the Samsung Business Trade-In Program FAQs and Terms and Conditions for complete details.

Question 2

When will I receive my trade-in credit?

Accepted Answer

If your order is eligible for instant credit, you will receive your trade-in value in the form of a discount on the total purchase price at the time of purchase. Otherwise, on receipt of your trade-in devices, we will review the condition of each device shipped and provide you with an email detailing the final value for each device. Samsung will use commercially reasonable efforts to apply the credit to the account you used to pay for your order within ten business days after it has completed the evaluation of your trade-in devices. Please note that large orders with multiple trade-in devices may require extra time for evaluation.

Question 3

Can I get my old devices back if they are not accepted for trade-in?

Accepted Answer

Yes, since the trade in devices did not meet the criteria needed, you have the option to request their return to the original return address on file. This can be done by clicking the link provided in the email containing your trade in result or on the My Orders page and is available for 7 days after receipt of your trade in result. The instant trade-in credit you received at checkout for the devices to be returned (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchased the new phones, you will not be refunded for the devices. If your rejected Trade-in Devices have damaged or swollen batteries, they are unsafe to ship and cannot be returned to you.

Question 4

What is Samsung Business Financing?

Accepted Answer

Samsung Business Financing, powered by Credit Key, provides customers with more flexible ways to purchase what you need for your business today. Offering flexible term options from 30 days at 0% and up to 12 months; getting the funding you need for your purchase has never been simpler. Please review the Samsung Business Financing FAQs for more information.

Question 5

What is the Samsung Tax Exemption Program?

Accepted Answer

The Samsung Tax Exemption Program lets tax-exempt customers make tax-free purchases of eligible products or services on Samsung.com. To register for the program, you first need a Samsung Business Account. Please review the Samsung Tax Exemption Program FAQs and Terms and Conditions for complete details.

Question 6

How do I apply for a Samsung Tax Exempt Account?

Accepted Answer

You need a Samsung Business Account before you can register for a Tax Exempt Account. You can apply for tax exemption when you create your Samsung Business Account. If you already have a Samsung Business Account, check the box beside Apply for tax-exempt shopping at the bottom of your Account Profile and click Submit. Then, choose the Tax Exemption Category and Tax Exemption State(s) for each state where you make purchases or ship orders, and upload your Tax Exempt Business Certificate(s) for each state. Your application will take up to 3 business days for processing. Once approved, you can place tax-exempt orders from the Samsung Business site for your approved states. If at any time you need to add another state, return to your Account Profile, click Add New State, choose a state from the dropdown, attach the state's certificate and Submit. Please plan for the approval process to take up to 3 business days.

Question 7

How do I know my tax exemptions are working?

Accepted Answer

Once you're approved for tax-exempt shopping, any purchase you make on Samsung.com/Business will automatically apply the tax exemptions for the states you've had approved. You can always see which states are currently approved in your Account Profile.

Question 8

What is your return policy?

Accepted Answer

Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click here to log in to My Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item.